Digital Communications Coordinator I (CRM)

Clicks Group Limited; Cape Town; On-site; ZAR 180,000 - 280,000; Full time

Job summary

Clicks Group is seeking a junior Digital Communications Coordinator to join the Digital Marketing Team in Cape Town. You will assist in implementing digital communications initiatives, coordinate campaigns, and support CRM-driven activities.

The role focuses on updating digital content, maintaining deployment calendars, and analysing performance. You will work across departments to ensure accurate messaging and timely delivery of Email/SMS/WhatsApp campaigns.

Qualifications

• Essential: National Diploma in Marketing, Communication (or relevant discipline).
• Desirable: Bachelor of Commerce degree (or relevant discipline, e.g. Marketing).
• Working with People
• Presenting and Communicating Information
• Writing and Reporting
• Applying Expertise and Technology
• Planning and Organising
• Delivering Results & Meeting Customer Expectations
• Adapting and Responding to Change
• Achieving Personal Work Goals and Objectives

Responsibilities

• To brief, build and update digital communication.
• To ensure communication content is accurate and up to date.
• To utilise best practice and emerging digital communications tools while being aligned with internal processes.
• To coordinate, brief, edit, build, maintain and deploy campaigns (Email/SMS/App notifications/Pop-up/WhatsApp).
• To ensure prior approvals are received and the Deployment calendar is being adhered to.
• To assist to analyse and report on digital communication initiatives and performance.

Skills

Digital marketing principles

Digital communication platforms

Copywriting & editing

Analytics & BI

Content creation & management

Effective communication

HTML

Video & photo editing tools

Social media management tools

Education

National Diploma in Marketing, Communication

Bachelor of Commerce degree

Tools

BI tools

HTML editors

Content management systems

Email/SMS campaign tools

Job description

Digital Communications Coordinator I (CRM)

Listing reference: click_026424

Listing status: Online

Apply by: 17 September 2026

Position summary

Industry: Wholesale & Retail Trade

Job category: Online Marketing

Location: Cape Town

Contract: Permanent

Remuneration: Market related

EE position: Yes

About our company

Clicks Group

Introduction

We are looking to recruit a junior Digital Communications Coordinator to work within the Digital Marketing Team. This role will report into the Digital Communications Manager and be based at Clicks Head Office in Cape Town.

Job Purpose:

To assist in implementing compelling digital communications initiatives to diverse audiences, coordinates and supports the digital presence and collaborate within and across departments to fulfil digital communications strategy.

Job Objectives:

• To brief, build and update digital communication.
• To ensure communication content is accurate and up to date.
• To utilise best practice and emerging digital communications tools while being aligned with internal processes.
• To coordinate, brief, edit, build, maintain and deploy campaigns (Email/SMS/App notifications/Pop-up/WhatsApp).
• To ensure prior approvals are received and the Deployment calendar is being adhered to.
• To assist to analyse and report on digital communication initiatives and performance.

Job related knowledge:

• Digital marketing principles, practices and global trends (applied)
• Digital communication platforms and tools (expert)
• Copywriting and editing (expert)
• Communication strategies and best practice (expert)

Job related skills:

• Innovative thinking and creative communication ideas and opportunities (intermediate)
• Maintaining relationships (intermediate)
• Analytical skills (BI, reporting) and drawing insights from data (proficient)
• Effective communication (advanced)
• Manging complexity (proficient)
• Content creation and management (advanced)
• Communication (advanced)
• Advanced data analytics / data science
• Proficiency with publishing, content development, video and photo editing tools, digital media formats and HTML
• Minimum of 2 years’ experience in marketing (desirable in retail/FMCG marketing), with at least 1 years’ experience in digital communications.
• Minimum of 1 years’ experience using digital communications and social media management tools.
• 3 years’ experience in marketing (desirable in retail/FMCG marketing), with 1 years in digital communications.

Education:

• Essential: National Diploma in Marketing, Communication (or relevant discipline)
• Desirable: Bachelor of Commerce degree (or relevant discipline, e.g. Marketing)
• Working with People
• Presenting and Communicating Information
• Writing and Reporting
• Applying Expertise and Technology
• Planning and Organising
• Delivering Results & Meeting Customer Expectations
• Adapting and Responding to Change
• Achieving Personal Work Goals and Objectives