Digital Banking & Customer Solutions Advisor

RMB; Pretoria; On-site; ZAR 180,000 - 270,000; Full time

Job summary

FNB is hiring a Universal Advisor to deliver compliant sales and service solutions in a busy branch environment in Pretoria. You will engage customers, identify needs, educate on digital channels, migrate to e-Channels, and process transactions while upholding FAIS, FICA, and TCF standards.

You will build trusted customer relationships, manage leads, maintain records, and work with a dynamic POP team to achieve quality service targets, contributing to a superior banking experience for walk-in

Qualifications

• Understanding of FAIS, TCF and regulatory requirements.
• Ability to meet sales, service, and customer experience targets.
• Commitment to ethical conduct and compliance with internal governance.

Responsibilities

• Engage customers in a positive and professional manner to assess needs.
• Identify and present banking solutions aligned to customer requirements.
• Educate customers on digital channels, e-Channels, and self-service platforms.

Skills

FAIS compliance

TCF principles

Sales targets

Customer service

Cross-selling

Education

Grade 12 / NQF Level 4

NQF Level 5 Certificate in Banking / Business Admin / Customer Service

Job description

FNB is hiring a Universal Advisor to deliver compliant sales and service solutions in a busy branch environment in Pretoria. You will engage customers, identify needs, educate on digital channels, migrate to e-Channels, and process transactions while upholding FAIS, FICA, and TCF standards.

You will build trusted customer relationships, manage leads, maintain records, and work with a dynamic POP team to achieve quality service targets, contributing to a superior banking experience for walk-in