Banking Solutions & Service Advisor

Fnbnamibia; Jacobsdal; On-site; ZAR 557,000 - 668,000; Full time

Benefits offered by this job

Brand ambassador role

Job summary

FNB is seeking a Universal Advisor to deliver compliant sales and service in a busy branch. You will engage customers, identify needs, and guide them to suitable banking solutions while promoting digital channels. The role emphasizes FAIS, FICA, TCF compliance and exceptional service in a dynamic POP environment.

You will educate customers on platform options, manage leads, and maintain accurate records, contributing to a customer-first banking experience and brand integrity.

Qualifications

• Strong understanding of FAIS, TCF principles and regulatory compliance.
• Proven ability to meet sales, service and customer experience targets.
• Must not be an unrehabilitated insolvent.

Responsibilities

• Engage customers in a positive and professional manner; assess needs and offer appropriate banking solutions.
• Educate customers on digital channels, e-channels and self-service platforms.
• Process transactions and achieve service benchmarks in a high-volume branch environment.

Skills

FAIS & TCF compliance

Customer service

Sales targets

Communication

Compliance

High-volume environment

Attention to detail

Teamwork

Education

Grade 12 / NQF4

NQF5 Banking/Business

Job description

FNB is seeking a Universal Advisor to deliver compliant sales and service in a busy branch. You will engage customers, identify needs, and guide them to suitable banking solutions while promoting digital channels. The role emphasizes FAIS, FICA, TCF compliance and exceptional service in a dynamic POP environment.

You will educate customers on platform options, manage leads, and maintain accurate records, contributing to a customer-first banking experience and brand integrity.