Banking Solutions Advisor | Customer Experience

RMB Nigeria Limited; Midrand; Remote; ZAR 180,000 - 300,000; Full time

Job summary

FNB in Midrand seeks a Universal Advisor to deliver compliant sales and service solutions in a high-volume branch. You will engage customers, identify needs, and promote digital channels to enhance self-service adoption. The role emphasizes ethical conduct, FAIS/TCF compliance, and accurate customer records.

You will manage leads, referrals, and follow-ups while delivering value-driven service and meeting performance targets in a busy POP environment.

Qualifications

• Solid understanding of FAIS, TCF principles, and regulatory compliance.
• Proven ability to meet sales, service, and customer experience targets.
• Must not be an unrehabilitated insolvent.

Responsibilities

• Engage customers in a positive and professional manner while assisting with banking solutions.
• Identify needs, educate on digital channels, and migrate customers to e-channels.
• Process transactions and manage leads, referrals, and follow-ups within target times.
• Maintain compliant customer records and uphold governance standards.

Skills

Customer service

Sales targets

Regulatory compliance

Communication skills

Education

Grade 12 / NQF 4

NQF 5 certificate in Banking or related

Job description

FNB in Midrand seeks a Universal Advisor to deliver compliant sales and service solutions in a high-volume branch. You will engage customers, identify needs, and promote digital channels to enhance self-service adoption. The role emphasizes ethical conduct, FAIS/TCF compliance, and accurate customer records.

You will manage leads, referrals, and follow-ups while delivering value-driven service and meeting performance targets in a busy POP environment.