Digital Banking & Customer Experience Advisor

FirstRand Limited; Gauteng; On-site; ZAR 180,000 - 240,000; Full time

Job summary

FirstRand Limited in Randburg is seeking a Customer Experience Representative to be the main contact for customers, delivering exceptional service and solutions-focused support. In this role, you will handle inquiries by phone, email, and in person, resolve issues, educate customers on product features, and document interactions in the CRM system.

You will collaborate with sales and technical teams to resolve complex needs and contribute to a positive, memorable customer experience within a

Responsibilities

• Engage with customers via phone, email, and in‑person interactions to address inquiries and provide assistance.
• Troubleshoot customer issues and provide effective solutions, ensuring high levels of satisfaction.
• Educate customers on product features, service options, and company initiatives.
• Document all customer interactions and feedback accurately in the CRM system.
• Collaborate with sales and technical teams to resolve complex customer needs.

Job description

Customer Experience Representative (Randburg)

Our client is seeking an engaging and solutions-oriented Customer Experience Representative to join their team in Randburg. This role is central to building and maintaining strong customer relationships by providing exceptional service and support. You will be the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring a positive and memorable experience with our client's offerings. This position offers a fantastic opportunity to develop your skills in customer relations within a collaborative office environment.

Key Responsibilities

• Engage with customers via phone, email, and in‑person interactions to address inquiries and provide assistance.
• Troubleshoot customer issues and provide effective solutions, ensuring high levels of satisfaction.
• Educate customers on product features, service options, and company initiatives.
• Document all customer interactions and feedback accurately in the CRM system.
• Collaborate with sales and technical teams to resolve complex customer needs.
• Proactively identify opportunities to improve the