Fnb Community Advisor Alternative Channels-2

Rmb; Gauteng; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Fixed-term contract

Growth opportunities in banking

Job summary

FNB invites applications for a Customer Advisor role in its Alternative Channel. You will build relationships, guide customers to digital and self-service options, and drive portfolio growth while upholding policy and process discipline.

The position is a 12-month fixed-term contract with potential hourly-rate options, based at the Pick 'n Pay Initiative location. Strong communication and accuracy are essential to succeed in this dynamic banking environment.

Qualifications

• Grade 12 or equivalent is required, FAIS-friendly qualification preferred.
• Experience in customer-facing roles within financial services is ideal.
• Ability to guide customers to digital and self-service options.

Responsibilities

• Build and maintain strong client relationships.
• Deliver a positive customer experience aligned with policies and processes.
• Explain processes and requirements in a simple way.
• Ensure compliance with banking rules and accuracy in handling transactions.
• Educate customers on appropriate banking platforms.
• Identify sales opportunities and support portfolio growth.
• Stay informed on industry trends and product knowledge.
• Work within a shift structure as required.

Skills

Communication skills

Relationship building

Digital & self-service guidance

Sales opportunity detection

Attention to detail

Customer-centric

Agile and flexible

Education

Grade 12 / NQF Level 4

NQF Level 5 Certificate in Banking or FAIS

Job description

Job Description

To deliver an exceptional and efficient customer experience by proactively understanding customer needs, providing tailored product solutions, and directing customers to the most suitable service channels (including eChannels and self-service). Ensure all interactions align with established policies, processes, and service standards.

Hello Future FNB Community Advisor Alternative Channel. Welcome to FNB, the home of the #changeables. We strive to be a trusted partner helping to create a better world by providing an innovative, contextual, and integrated financial solutions. As part of our team in FNB Points of Presence (POP), you will be surrounded by unique talents, and an inclusive environment which value our differences and that lives up to the promise of being deeply invested. Now’s the time to imagine your potential in a team where you can become the best version of yourself.

Please note that this is a 12 Month Fixed Term Contract based at FNB Alternative Channel (Pick 'n Pay Initiative). Additionally, this role can be a 12-Month Hourly Rate Contract or 12-Month Fixed Term Contract depending on assignment.

Are you someone who can:

• Build and maintain strong relationships with clients
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations
• Effectively communicate with clients and have the ability to explain processes and requirements in a simple manner
• Ensure compliance with rules and processes and has attention to detail
• Educate customers to the correct Banking platform aligned with their needs
• Connect with our customers by living up to our brand promise of "how can we help you?" at all times
• Analyse customer data and recommend tailored solutions
• Achieve sales results by providing contextual and integrated financial solutions to customers
• Conduct yourself in an ethical manner
• Takes accountability for own performance, personal and career development
• Show empathy with customers
• Stay updated on industry trends and product knowledge
• Willing to work on a shift structure

Qualification & Experience Requirement

• Minimum Qualification: Grade 12/ NQF Level 4
• Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS
• 1-3 years of experience in customer‑facing environments, service delivery, or client support within financial services

You will be an ideal candidate if you possess the following:

• Excellent communication and relationship‑building skills and an ability to engage diverse customer needs
• Confidence in guiding customers toward digital and Self‑Service solutions
• Ability to identify sales opportunities and support portfolio growth
• High levels of accuracy, discipline, and adherence to process
• Strong organising, planning, and time‑management capability
• Commitment to delivering consistent, exceptional service

You will have access to:

• Opportunities to build relationships as part of a dynamic team
• A challenging working environment
• Personal and professional growth
• Opportunities to have an impact in a local market as a brand ambassador

You can be a match if you are:

• Customer Centric
• Enjoy solving problems
• Persuasive selling skills
• Able to understand rules in a regulated environment
• Agile and Flexible
• Strong communication and interpersonal skills
• Have a results‑driven attitude with a passion for exceeding targets
• Have excellent Organisational skills and attention to detail

Important Closing Date Note

14/09/26

Employment Equity

All appointments will be made in line with FirstRand Group’s Employment Equity plan.