Developer - Technical Support (Ch1295)

Capital H Staffing And Advisory Solutions; Stellenbosch; Hybrid; ZAR 360,000 - 540,000; Full time

Job summary

Capital H Staffing and Advisory Solutions seeks a Developer Technical Support professional for a hybrid role in Stellenbosch, South Africa. The role provides Level 2-3 support for applications, APIs, databases and platforms, handling incidents, investigations and SLA-driven resolutions.

You will develop SQL queries, troubleshoot integrations and API failures, monitor system health, and collaborate with Development, QA and DevOps to drive fixes and improvements.

Qualifications

• 2–4 years of technical or software support experience.
• C# and SQL proficiency with ability to run scripts.
• Experience with Jira Service Management or Zendesk.

Responsibilities

• Provide Level 2-3 technical support for applications, APIs, databases and platforms.
• Investigate incidents and service requests per SLAs; escalate when needed.
• Develop SQL queries and scripts to diagnose issues.
• Troubleshoot API failures and third-party integrations.
• Monitor health, alerts, and batch processes; identify recurring failures.
• Document incidents and post-incident reviews; update stakeholders.
• Collaborate with Development, QA and DevOps on releases and fixes.
• Assist with access, configurations, environments and installations.

Skills

C# skills

SQL knowledge

Incident troubleshooting

Hybrid collaboration

Education

Diploma or degree in IT/CS

Tools

Jira Service Management

Zendesk

Job description

Our client is a financial wellness and inclusion technology company whose earned wage access (EWA) platform enables employees to access wages they have already earned. They are seeking a Developer Technical Support professional to provide hands-on support for applications, systems, integrations and platforms. The role combines technical troubleshooting, incident management, SQL-based investigation and collaboration with Development, QA, DevOps and operational teams to minimise customer and business disruption.

Key responsibilities

• Provide Level 2-3 technical support for applications, APIs, integrations, databases and platform issues escalated through customer support or monitoring alerts.
• Investigate, prioritise, document and resolve incidents and service requests in accordance with SLAs; escalated critical or complex issues to the Team Lead and Development teams.
• Analyse and develop SQL queries, scripts and stored procedures to investigate and resolve issues; assist Development with database maintenance.
• Troubleshoot API failures, third-party integrations, data flows, application errors, configuration issues and system performance problems.
• Monitor application health, alerts, scheduled jobs and batch processing; proactively identify risks and investigate recurring failures.
• Record and track incidents, defects and service requests using Jira Service Management or similar tools; provide clear stakeholder updates and post-incident documentation.
• Work with Development, QA and DevOps to reproduce defects, conduct root-cause analysis, support testing, releases, deployments, changes and upgrades, and recommend permanent fixes.
• Support technical service requests, including access and permissions, system configuration, environments, software installations and integration requests as applicable.
• Maintain and enhance the internal administration platform: analyse requirements, develop and test maintainable code, debug issues and maintain version control and documentation.
• Maintain support procedures, troubleshooting guides and knowledge articles; identify opportunities for automation, process improvements and improved first-contact resolution.
• Use approved AI tools responsibly to assist troubleshooting, coding, documentation and repetitive support tasks, with human review and appropriate protection of confidential information.

Qualifications and experience

• Diploma or degree in Information Technology, Computer Science or a related discipline.
• Approximately 2-4 years' experience in technical, application or software support, preferably supporting production applications.
• Practical C# and SQL knowledge; ability to investigate database issues and work with SQL scripts and stored procedures.
• Experience troubleshooting applications, APIs, databases and system integrations.
• Experience with ticketing systems such as Jira Service Management or Zendesk and working alongside Development and QA teams.
• Exposure to SaaS, FinTech or other technology-driven environments is advantageous.
• ITIL Foundation or relevant cloud, Microsoft, Linux or other technical certifications are advantageous.

Working hours and standby

• Hybrid role requiring three days per week in the Stellenbosch office; candidates must be able to commute reliably.
• Working hours are rostered to provide coverage between 07:00 and 17:00.
• Participation in an after-hours standby rotation is required, approximately once every five days, including weekday overnight cover (17:00-07:00) and weekends.
• Saturday shifts run from 08:00 to 12:00 and form part of normal working hours every 5 weeks.

General:

• We are committed to fair and inclusive hiring. All suitably qualified applicants are welcome to apply.
• Preference may be given in line with our client's Employment Equity plan and applicable legislation.
• Applicants must have the legal right to work in South Africa at the time of application.
• Only shortlisted candidates will be contacted. If you do not hear from us within 30 days, please consider your application unsuccessful.
• Please include your current remuneration (CTC), salary expectation, and notice period (optional but helpful for screening).
• By applying, you consent to the processing of your personal information for recruitment purposes in accordance with POPIA.