Desktop Support Engineer – 2nd Line (Contract)

Hanani Project Management Solutions; Johannesburg; On-site; ZAR 190,000 - 223,000; Full time

Job summary

Hanani Project Management Solutions is seeking an IT Desktop Support Technician for the Group Division in Sandton, Johannesburg. This contract role focuses on second-line support for PCs, servers, networking, and hardware, using a ticketing system to improve service delivery and reduce ticket volume.

You will onboard, train, and cover for the Desktop Services Manager, migrating users to the division tenant and upgrading to Windows 11, while aligning with OKRs and proactive ticket management.

Qualifications

• ITIL v3/v4 Foundation certification required.
• JAMF MDM experience for Apple devices.
• Microsoft and CompTIA certifications (e.g., A+/AZ-900/MD-100).
• Experience leading change and improving team performance.

Responsibilities

• Provide second-line desktop, server, and network support.
• Manage tickets to reduce volume, monitor aging tickets and SLAs.
• Onboard, train and cover Desktop Services Manager; assist migrations to tenants and Windows 11 upgrades.

Skills

ITIL Foundation

JAMF MDM

Microsoft Certifications

CompTIA Certifications

Troubleshooting

Change management & leadership

Education

Secondary education

Tools

SCCM

InTune (MDM)

Microsoft 365

Job description

Hanani Project Management Solutions is seeking an IT Desktop Support Technician for the Group Division in Sandton, Johannesburg. This contract role focuses on second-line support for PCs, servers, networking, and hardware, using a ticketing system to improve service delivery and reduce ticket volume.

You will onboard, train, and cover for the Desktop Services Manager, migrating users to the division tenant and upgrading to Windows 11, while aligning with OKRs and proactive ticket management.