Desktop Support Engineer

Excis Compliance; Cape Town; On-site; ZAR 180,000 - 240,000; Part time

Job summary

Excis is hiring an Onsite IT Support Engineer L2 in Cape Town to provide first- and second-line support for VIP users and staff. The role is site-based, with a focus on hardware/software troubleshooting across Windows and Mac platforms, device deployment, and incident management.

The ideal candidate has a degree in computer science or related field and relevant certifications, plus hands-on experience with AD, Azure AD, and Microsoft 365.

Qualifications

• Bachelor’s Degree in Computer Science or related field.
• CompTIA A+ or MCP or better preferred.

Responsibilities

• Provide first- and second-level support for customer issues.
• Troubleshoot hardware and software on Windows and Mac OS.
• Build and deploy PCs, patch network points, resolve printer and connectivity issues.
• Install, upgrade and support desktops, laptops, printers, and apps.
• Maintain site documentation and knowledgebase articles.
• Collaborate with internal teams and Band 3 Engineers to resolve tickets.
• Manage incidents and IMACs; follow up for SLA compliance.

Skills

IT support

Windows OS

Mac OS

Active Directory

Azure AD

Microsoft 365

Networking basics

Printer troubleshooting

Remote support

SLA compliance

Customer service

Troubleshooting hardware

Education

Bachelor’s Degree

Tools

Remote support tools

Ticketing systems

Job description

WE’RE HIRING FOR AN ON-SITE IT SUPPORT ENGINEER L2 AT CAPE TOWN, SOUTH AFRICA!

Please kindly note that this is a 3-month contract, with the possibility of extension based on the requirement.

Excis is a global IT support leader, driven by innovation and collaboration.

We are seeking a customer-focused and enthusiastic Onsite IT Support Engineer L2 with a passion for solving IT challenges and delivering exceptional user experiences. This is a fully site-based role supporting one of our valued clients, including VIP users, where professionalism, technical expertise, and excellent communication are key.

• Client in 190+ countries

We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.

Start your journey with Excis and grow with us!

What You Will Do:

• Provide first- and second-level contact and problem resolution for customer issues.
• Deliver high-quality customer service to all users, including VIPs, with confidence and professionalism.
• Troubleshoot hardware and software issues across Windows (XP, 7, 8.1, 10, 11) and Mac OS platforms.
• Build and deploy PCs, patch network points, and resolve printer and connectivity issues.
• Install, upgrade, support, and troubleshoot desktops, laptops, printers, peripherals, and authorized applications (e.g., Microsoft Office 2010+, Cisco Jabber, etc.).
• Perform general preventative maintenance and remedial repairs on computers, laptops, printers, and other authorized equipment.
• Use diagnostic tools to troubleshoot network connectivity, workstation hardware/software, and enterprise AV issues, working with third-party vendors when needed.
• Maintain and update site-specific documentation and knowledgebase articles.
• Collaborate effectively with internal support teams, third-party vendors, and Band 3 Engineers to resolve complex tickets.
• Manage incidents, IMACs (Install, Move, Add, Change), and project-related tasks.
• Use remote support tools and ticketing systems to track and resolve issues, ensuring timely updates and SLA compliance.
• Mentor and assist Band 1 technicians in their daily work and professional development.
• Work off-hours and weekends when required for projects or emergency support.

What You Need:

• Bachelor’s Degree or equivalent in Computer Science or a related field.
• CompTIA A+, Microsoft Certified Professional (MCP), or better certification.
• Minimum of 18 months of IT experience in a similar support role.
• Strong knowledge of Microsoft Windows operating systems (current and legacy).
• Proficiency with Microsoft 365 applications (Word, Excel, Outlook, OneDrive, Intune, etc.).
• Experience with Windows imaging techniques (network and local).
• Hands‑on experience with Active Directory and Azure Active Directory (including GPOs, user/group management, and PC/laptop management).
• Skilled in desktop and printer configuration, troubleshooting, and remedial repairs.
• Experience with mobile device management (iOS and Android) and enterprise encryption solutions.
• Familiarity with enterprise anti-virus solutions and helpdesk ticketing systems.
• Broad understanding of Networks, Servers, Audio/Visual, Smart Devices, and Telecoms.
• Proven analytical, troubleshooting, and problem-solving skills.
• Proven ability to multi-task, effectively determine priorities, and meet SLAs.
• Excellent interpersonal, communication, and relationship-building skills—both written and verbal.
• Adaptable and flexible in a fast-changing industry and work environment.

Why Join Us?

At Excis, your work matters. You’ll be part of a dynamic, hands‑on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.