IT Support Specialist: Incident Resolver & Monitoring Pro

Boardroom Appointments; Johannesburg; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Boardroom Appointments seeks a Junior IT Support Specialist in Johannesburg to maintain and support application systems used in daily operations. The role involves incident management, stakeholder communication, and proactive monitoring to improve service delivery.

The ideal candidate has 1-3 years in IT support, a related diploma, and exposure to PowerBI; Control-M scheduling is a plus. This is a hands-on role focused on rapid resolution and knowledge sharing within the team.

Qualifications

• 1-3 years experience in an IT support role.
• 1-3 years experience in an IT support role.

Responsibilities

• Prioritise and diagnose incidents within the relevant area according to agreed procedures.
• Own incident until resolved - document and close resolved incidents according to the agreed procedures and tools.
• Investigate causes of incidents and seek resolution within diverse but standardised precedents and procedures by applying operational knowledge and learnings.
• Escalate unresolved or complex incidents to the appropriate teams.
• Provide effective feedback to stakeholders - both written and verbal communication.
• Create a repository of internal learnings and external knowledge (update the WIKI).
• Continuously look at improving service delivery through proactive monitoring and alerting.
• Demonstrate the capacity to put people at ease and build sound relationships based on mutual trust and openness.

Skills

IT support

Stakeholder communication

Incident management

Education

Diploma in IT / Business Intelligence

Tools

PowerBI

Control-M scheduling

Job description

About the job Junior IT Support Specialist

Key purpose:

The purpose of this role is to maintain application systems that are beyond the development stage and arerunning in the daily operations of the business. Incumbents who participate in the development of the systemmay remain after completion to help maintain / update the system.

Duties and responsibilities:

• Prioritise and diagnose incidents within the relevant area according to agreed procedures.
  
• Own incident until resolved - document and close resolved incidents according to the agreedprocedures and tools.
  
• Investigate causes of incidents and seek resolution within diverse but standardised precedentsand procedures by applying operational knowledge and learnings.
• Escalate unresolved or complex incidents to the appropriate teams.
• Provide effective feedback to stakeholders - both written and verbal communication.
  
• Create a repository of internal learnings and external knowledge (update the WIKI)
  
• Continuously look at improving service delivery through proactive monitoring and alerting.
  
• Demonstrate the capacity to put people at ease and build sound relationships based on mutualtrust and openness.

Qualifications and experience:

• 1-3 years experience in an IT support role
• 1-3 years experience in an IT support role
• Diploma, IT, Business Intelligence, or related qualification
• Diploma, IT, Business Intelligence, or related qualification
• PowerBI
  
• Scheduling (Control-M) experience advantageous