Design Lead

Zohorecruit; Sandton; On-site; ZAR 682,000 - 971,000; Full time

Job summary

Hollard is seeking a Design Lead for the Broker Platform to drive the end-to-end design vision and governance across digital experiences. You will blend customer research, broker journey design, service design, and UX strategy to deliver meaningful business outcomes and superior broker experiences.

You translate broker and customer needs into intuitive, user-centered solutions, lead design teams, and ensure consistency across journeys and channels through strong governance and evidence-based

Qualifications

• Minimum 8 years' experience in UX, service design, or product design.
• Strong research and journey-mapping experience.
• Experience leading design teams and initiatives.
• Relevant degree in Design, Human Factors, Psychology, or related discipline.

Responsibilities

• Define platform design principles and experience strategy.
• Lead broker and user research programmes; workshops and interviews.
• Map broker and customer journeys; identify friction and transformation opportunities.
• Own UX direction across platform initiatives; review outputs; ensure consistency.
• Ensure accessibility standards and drive adoption of design best practices.
• Align business, product and technology teams; influence decision-making through evidence-based design.

Skills

Human-centred thinking

Storytelling

Facilitation

Strategic thinking

Curiosity and innovation

User research

Design systems

Journey mapping

Experience measurement

Design leadership

Education

Degree in Design or related field

Job description

Sandton, South Africa | Posted on 09/20/2026

• Salary R600 MAX PH - based on experience and skills
• State/Province Gauteng
• Country South Africa

Job Description

The Design Lead: Broker Platform drives theend-to-end design vision for Hollard's broker platform and associated digitalexperiences. The role combines customer research, broker journey design,service design, UX strategy, and design governance to ensure the platformdelivers meaningful business outcomes and exceptional broker experiences.

The incumbent acts as thevoice of the broker and customer, translating needs, behaviours, and painpoints into intuitive, user-centred digital solutions.

Requirements

Design Strategy and Vision

• Defineplatform design principles and experience strategy
  

Broker Research and Insight

• Leadbroker and user research programmes
  
• Conductdiscovery workshops and interviews
  
• Translateinsights into actionable opportunities
  

Customer Journey and ServiceDesign

• Mapbroker and customer journeys
  
• Identifyfriction points and transformation opportunities
  

Platform User ExperienceLeadership

• OwnUX direction across platform initiatives
  
• Reviewand approve design outputs
  
• Ensureconsistency across journeys and channels
  

Design Governance

• Ensureconsistency and accessibility standards
  
• Driveadoption of design best practices
  

Stakeholder Management

• Alignbusiness, product, and technology teams
  
• Influencedecision-making through evidence-based design
  

Minimum 8 years' experience in UX,service design, or product design

Strong research and journeymapping experience

Experience leading design teamsand initiatives

Relevant degree in Design,Human Factors, Psychology, or related discipline

1. Human-centred thinking

2. Storytelling and communication

3. Facilitation and collaboration

4. Strategic thinking

5. Curiosity and innovation

• User research
• Design systems
• Journey mapping

6. Experiencemeasurement

12 Month, renewable contract, paying up to R600 MAX - depending on years of experience and qualifying skills.