Design Lead, Broker Platform UX & Strategy

cpconsulting; Sandton; On-site; ZAR 360,000 - 600,000; Full time

Job summary

Hollard seeks a Design Lead for the Broker Platform to drive end-to-end design vision across broker digital experiences. You will conduct broker and user research, map journeys, and lead service design to create meaningful business outcomes and superior broker satisfaction.

You'll own UX direction, establish design standards, and govern design systems while collaborating with business, product, and tech teams to transform insights into implementable solutions.

Qualifications

• Minimum 8 years' experience in UX, service design, or product design.
• Experience designing enterprise digital products.
• Strong research and journey mapping experience.
• Experience leading design teams and initiatives.
• Portfolio demonstrating end-to-end design leadership.
• Relevant degree in Design, Human Factors, Psychology, or related discipline.

Responsibilities

• Define platform design principles and experience strategy.
• Lead broker and user research programmes; workshops and interviews.
• Translate insights into opportunities and drive product development.
• Own UX direction across platform initiatives and ensure consistency.
• Establish and maintain design system governance and accessibility.
• Facilitate co-creation with business, product and technology teams.

Skills

UX design

Service design

Product design

Leadership

Research

Journey mapping

Portfolio

Education

Relevant degree in Design, Human Factors, Psychology

Job description

Hollard seeks a Design Lead for the Broker Platform to drive end-to-end design vision across broker digital experiences. You will conduct broker and user research, map journeys, and lead service design to create meaningful business outcomes and superior broker satisfaction.

You'll own UX direction, establish design standards, and govern design systems while collaborating with business, product, and tech teams to transform insights into implementable solutions.