Design Lead

Pty; Sandton; On-site; ZAR 682,000 - 971,000; Full time

Job summary

Hollard seeks a Design Lead for its broker platform to shape end‑to‑end design strategy and experiences. You will drive research, journey design, service design and governance, translating broker and customer needs into intuitive digital solutions.

You will act as voice of the broker, leading design teams and collaborating with product and technology to deliver meaningful business outcomes.

Qualifications

• Minimum 8 years of experience in UX, service design, or product design.
• Strong research and journey mapping experience.
• Experience leading design teams and initiatives.
• Ability to translate insights into opportunities and measurable design outcomes.

Responsibilities

• Define platform design principles and experience strategy.
• Lead broker and user research programmes and workshops.
• Map broker and customer journeys and identify friction points.
• Own UX direction across platform initiatives and ensure consistency.
• Drive design governance, accessibility standards and best practices.
• Align business, product, and technology teams and influence decisions.

Skills

UX leadership

User research

Journey mapping

Stakeholder management

Storytelling

Facilitation

Strategic thinking

Curiosity/innovation

Education

Bachelor's degree in Design, Human Factors, Psychology, or related

Job description

Sandton, South Africa | Posted on 09/20/2026

• Salary R600 MAX PH - based on experience and skills
• State/Province Gauteng
• Country South Africa

Job Description

The Design Lead: Broker Platform drives theend-to-end design vision for Hollard's broker platform and associated digitalexperiences. The role combines customer research, broker journey design,service design, UX strategy, and design governance to ensure the platformdelivers meaningful business outcomes and exceptional broker experiences.

The incumbent acts as thevoice of the broker and customer, translating needs, behaviours, and painpoints into intuitive, user-centred digital solutions.

Requirements

Design Strategy and Vision

• Defineplatform design principles and experience strategy
  

Broker Research and Insight

• Leadbroker and user research programmes
  
• Conductdiscovery workshops and interviews
  
• Translateinsights into actionable opportunities
  

Customer Journey and ServiceDesign

• Mapbroker and customer journeys
  
• Identifyfriction points and transformation opportunities
  

Platform User ExperienceLeadership

• OwnUX direction across platform initiatives
  
• Reviewand approve design outputs
  
• Ensureconsistency across journeys and channels
  

Design Governance

• Ensureconsistency and accessibility standards
  
• Driveadoption of design best practices
  

Stakeholder Management

• Alignbusiness, product, and technology teams
  
• Influencedecision-making through evidence-based design
  

Minimum 8 years' experience in UX,service design, or product design

Strong research and journeymapping experience

Experience leading design teamsand initiatives

Relevant degree in Design,Human Factors, Psychology, or related discipline

1. Human-centred thinking

2. Storytelling and communication

3. Facilitation and collaboration

4. Strategic thinking

5. Curiosity and innovation

• User research
• Design systems
• Journey mapping

6. Experiencemeasurement

12 Month, renewable contract, paying up to R600 MAX - depending on years of experience and qualifying skills.