Deliverability Technical Support Engineer (Remote)

Quickmail

South Africa

Remote

ZAR 240,000 - 360,000

Full time

6 days ago

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Job summary

QuickMail ZA is seeking a technical customer support specialist with an owner's mentality. You will own support for QuickMail and Mailflow, handling the help desk, system health checks, and testing releases before they ship. You work directly with engineers and the founder to identify friction and opportunities.

You will maintain clear communication and troubleshoot deliverability, DNS, and campaign setup. This remote role spans multiple time zones, with written guidelines and checklists for

Qualifications

Exceptional communication and problem-solving skills.
Ability to work with minimal instructions and prioritize tasks.
Experience with customer support and technical environments.
Comfortable on video calls (Zoom/Meet).

Responsibilities

Set daily support priorities and manage Help Scout queue for QuickMail and Mailflow.
Investigate dashboard metrics, latency, blacklist status, newly purchased domains.
Review fraud alerts and disable scam accounts.
Talk with customers on calls and build rapport.
Update changelog and help articles.
Improve AI support agent and write automated tests.
Gatekeep releases and report bugs with steps to reproduce.

Skills

Customer support

Communication

Problem solving

Technical troubleshooting

Remote collaboration

Document writing

Video calls

Prioritization

Tools

Helpscout

Support Dashboard

GitHub

Slack

MonsterOps

Outline

MxToolbox

Postmark

VS Code

Claude

TidyCal

Job description

You will maintain clear communication and troubleshoot deliverability, DNS, and campaign setup. This remote role spans multiple time zones, with written guidelines and checklists for

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