Debt Recovery Specialist / Debt Collector

Alpha Bpo; KwaZulu-Natal; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Alpha is seeking a Debt Recovery Specialist in KwaZulu-Natal to manage customer repayment plans and negotiate payments with tact and firmness. You will follow up on plans, handle inbound and outbound calls, maintain accurate records, and liaise with solicitors on live cases when required. Strong communication, regulatory awareness, and meticulous attention to detail are essential.

Matric is required, and resilience, empathy, and clear communication are highly valued in this role.

Qualifications

• Proven communication and negotiation skills.
• Ability to identify distressed customers and tailor repayment approaches.
• High accuracy in noting customer interactions and payment details.

Responsibilities

• Following up on payment plans to ensure adherence.
• Handling inbound and outbound calls professionally.
• Making payment arrangements that suit both customer and organisation.
• Maintaining accurate and up-to-date customer records.
• Liaising with solicitors regarding live cases when applicable.

Skills

Negotiation & Persuasion

Empathy & Active Listening

Resilience & Conflict Management

Attention to Detail

Education

Matric

Job description

Alpha is seeking a Debt Recovery Specialist

Key Skills and Responsibilities

• Negotiation & Persuasion: Demonstrating the ability to handle objections, build rapport swiftly, and guide customers towards mutually agreeable repayment plans.
• Empathy & Active Listening: Identifying vulnerable customers, understanding the root causes of financial distress, and tailoring your approach accordingly.
• Resilience & Conflict Management: Maintaining calmness, professionalism, and composure during tense, defensive, or emotionally charged telephone conversations.
• Attention to Detail: Accurately calculating payment plans, keeping precise notes on customer files, and recognising discrepancies in financial information or statements.

Additional Duties

In this role, you will also be responsible for:

• Following up on payment plans to ensure adherence.
• Handling inbound and outbound telephone calls professionally.
• Making payment arrangements that suit both the customer and the organisation.
• Maintaining accurate and up-to-date customer records.
• Where applicable, liaising with solicitors regarding live cases.

Candidate Profile

We are seeking candidates who possess:

• Strong communication and negotiation skills.
• A sound understanding of relevant regulatory requirements.
• Exceptional accuracy and attention to detail.
• Matric