Empathetic Debt Recovery & Negotiation Specialist

Alpha Bpo; KwaZulu-Natal; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Alpha is seeking a Debt Recovery Specialist in KwaZulu-Natal to manage customer repayment plans and negotiate payments with tact and firmness. You will follow up on plans, handle inbound and outbound calls, maintain accurate records, and liaise with solicitors on live cases when required. Strong communication, regulatory awareness, and meticulous attention to detail are essential.

Matric is required, and resilience, empathy, and clear communication are highly valued in this role.

Qualifications

• Proven communication and negotiation skills.
• Ability to identify distressed customers and tailor repayment approaches.
• High accuracy in noting customer interactions and payment details.

Responsibilities

• Following up on payment plans to ensure adherence.
• Handling inbound and outbound calls professionally.
• Making payment arrangements that suit both customer and organisation.
• Maintaining accurate and up-to-date customer records.
• Liaising with solicitors regarding live cases when applicable.

Skills

Negotiation & Persuasion

Empathy & Active Listening

Resilience & Conflict Management

Attention to Detail

Education

Matric

Job description

Alpha is seeking a Debt Recovery Specialist in KwaZulu-Natal to manage customer repayment plans and negotiate payments with tact and firmness. You will follow up on plans, handle inbound and outbound calls, maintain accurate records, and liaise with solicitors on live cases when required. Strong communication, regulatory awareness, and meticulous attention to detail are essential.

Matric is required, and resilience, empathy, and clear communication are highly valued in this role.