Debriefer (Returns Specialist) - Urgently required

Internet Express; Kempton Park; On-site; ZAR 150,000 - 190,000; Full time

Job summary

Internet Express is seeking a Debriefer to manage our end-of-day returns process. You will be the primary contact for delivery drivers when they return to the warehouse. This operational role focuses on interviewing drivers, auditing returned parcels, and ensuring data accuracy in our systems.

You should thrive in a fast-paced environment and be strong in problem-solving. Candidates with courier operations or warehouse admin experience, plus a clear criminal record and valid driver's license,

Qualifications

• Excellent communication and interpersonal skills to gather information from drivers.
• Strong attention to detail for tracking numbers and system logs.
• Proficiency with handheld scanners and logistics software.
• Ability to investigate why a delivery failed and reconcile data.
• Able to work afternoon/evening/night shifts.
• Experience in courier operations, returns processing, or warehouse admin.
• Clear criminal record and valid driver's license.

Responsibilities

• Interview drivers about routes and collect necessary information.
• Audit undelivered or returned parcels and document findings.
• Update the system with accurate data and notes.

Skills

Excellent communication

Attention to detail

Problem-solving

Shift flexibility

Courier operations

Warehouse administration

Clear criminal record

Valid driver\'s license

Tools

Handheld scanners

Logistics software

Basic computer systems

Job description

Are you highly organized, detail-oriented, and excellent at communication? We are seeking a Debriefer to manage our crucial end-of-day returns process. In this role, you will be the key point of contact for delivery drivers when they return to the warehouse. Your main focus is to interview drivers about their routes, audit undelivered or returned parcels, and update our system accurately. Please note: This position is strictly operational and administrative; If you thrive in a fast-paced environment and love problem-solving, we want to hear from you!

What We Are Looking For:

• Excellent Communication: Strong interpersonal skills to confidently gather information from drivers and resolve route discrepancies.
• Sharp Eye for Detail: Exceptional accuracy when checking tracking numbers, labels, and system logs.
• Tech-Savvy: Proficiency with handheld scanners, logistics tracking software, and basic computer systems.
• Problem-Solving Skills: Ability to investigate why a delivery failed and ensure data matches physical inventory.
• Shift Flexibility: Comfort working afternoon, evening, or night shifts, as debriefing happens when drivers finish their routes.
• Previous experience in courier operations, returns processing, or warehouse administration.
• Clear criminal record
• Valid driver's lisence