Data-Driven CVM Campaign Leader

PPC Recruitment; Randburg; On-site; ZAR 279,000 - 390,600; Full time

Job summary

PPC Recruitment is seeking a Customer Value Management (CVM) Campaign Specialist to be based in Randburg. This role focuses on driving campaign performance planning and execution, alongside conducting detailed analysis and developing strategic plans to enhance operational efficiency.

The ideal candidate will have a National Diploma in a relevant field and 3-5 years of Contact Centre experience. Excellent skills in data analysis using tools like advanced Excel and QlikSense are essential.

Qualifications

• National Diploma in a relevant field, NQF level 6 qualification.
• 3-5 years of experience in Contact Centre in customer engagement.
• Ability to work with large datasets and communicate findings.

Responsibilities

• Drive planning and execution of CVM campaigns.
• Conduct in-depth performance analysis for campaign measurement.
• Train internal teams and outsourced centers on campaign specifics.

Skills

Analytical skills

Operational efficiency

Data-driven insights

Training and coaching

Education

National Diploma in Call Centre Management or Marketing Management

Tools

Advanced Excel

QlikSense

Job description

PPC Recruitment is seeking a Customer Value Management (CVM) Campaign Specialist to be based in Randburg. This role focuses on driving campaign performance planning and execution, alongside conducting detailed analysis and developing strategic plans to enhance operational efficiency.

The ideal candidate will have a National Diploma in a relevant field and 3-5 years of Contact Centre experience. Excellent skills in data analysis using tools like advanced Excel and QlikSense are essential.