Data Analyst BPO

Callforce

Cape Town

On-site

ZAR 450,000 - 650,000

Full time

14 days+

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Benefits offered by this job

Competitive salary

Performance incentives

Flexible working options

Job summary

CallForce in Cape Town seeks a highly analytical BPO Data Analyst to lead MI/BI/BA data strategy with a focus on dialler data management and segmentation. You will drive digital transformation, optimise data for campaigns, and work closely with the dialler team to maximise contact rates and outcomes.

The role requires expert SQL, Power BI/Tableau/Zoho Analytics skills, and experience in data warehousing plus strong stakeholder engagement.

Qualifications

5+ years in data analytics, BI, or BA with BPO experience preferred.
Strong skills in Power BI, Tableau, or Zoho Analytics.
Advanced SQL and experience with data warehousing/ETL.
Experience working with dialler systems and campaign data segmentation.
Excellent communication and stakeholder engagement skills.

Responsibilities

Build and manage centralised reporting systems across recruitment, training, QA, operations, and finance.
Deliver real-time dashboards and performance insights to leadership.
Lead BI initiatives to support strategic planning and forecasting.
Analyse business processes and recommend data-driven improvements.
Own the dialler data strategy—from monthly performance reviews with the dialler team to segmentation, cleansing, and upload preparation.
Ensure dialler data is accurately segmented for optimal campaign targeting and compliance.
Collaborate with operations and dialler teams to align data strategies with campaign objectives.
Drive digital transformation through AI, automation, and cloud-based solutions.

Skills

Power BI

Tableau

Zoho Analytics

SQL

ETL & Data Warehousing

Dialler data segmentation

Stakeholder engagement

Job description

Creating purposeful careers as we build the future of contact centre solutions

Location: Cape Town
Reports to: Head of Operations

About the Role

We’re looking for a highly analytical and forward-thinking BPO Data Analyst to lead our data strategy across Management Information (MI), Business Intelligence (BI), and Business Analysis (BA)—with a strong focus on dialler data management and segmentation.

This role is pivotal in driving our digital transformation journey, enabling smarter decisions and operational excellence across all campaigns. You’ll work closely with the dialler team to ensure data is optimised, segmented, and aligned to campaign goals—maximising contact rates and performance outcomes.

What You’ll Be Doing

Build and manage centralised reporting systems across recruitment, training, QA, operations, and finance.
Deliver real-time dashboards and performance insights to leadership.
Lead BI initiatives to support strategic planning and forecasting.
Analyse business processes and recommend data-driven improvements.
Own the dialler data strategy—from monthly performance reviews with the dialler team to segmentation, cleansing, and upload preparation.
Ensure dialler data is accurately segmented for optimal campaign targeting and compliance.
Collaborate with operations and dialler teams to align data strategies with campaign objectives.
Drive digital transformation through AI, automation, and cloud-based solutions.

What You’ll Need

5+ years in data analytics, BI, or business analysis (BPO/contact centre experience preferred).
Strong skills in Power BI, Tableau, or Zoho Analytics.
Advanced SQL and experience with data warehousing/ETL.
Experience working with dialler systems and campaign data segmentation.
Excellent communication and stakeholder engagement skills.

What We Offer