Dialler Administrator

CallForce; Johannesburg; On-site; ZAR 279,000 - 446,400; Full time

Job summary

CallForce is seeking a skilled Dialler Administrator in Johannesburg, South Africa. You'll manage and optimize dialling systems in a BPO environment, collaboratively enhancing performance and productivity. A strong technical background in dialler operations, data analysis skills, and proficiency in tools such as Excel, Power BI, and SQL are essential. The role requires exceptional communication skills and attention to detail in a fast-paced setting.

Qualifications

• 3 years’ experience working in a BPO environment.
• Knowledge of IT/Dialler systems.
• Clear crim and ITC.

Responsibilities

• Operate and manage the dialler system to maximize campaign performance.
• Collaborate with the operations manager to ensure smooth campaign execution.
• Generate daily, weekly, and monthly reports using Excel, Power BI, SQL, and Snowflake.

Skills

Dialler/Data analytics

Strong analytical skills

Exceptional communication

Advanced proficiency in Microsoft Excel

Education

Matric

Tools

Power BI

SQL

Snowflake

Job description

Dialler Administrator

We are looking for a skilled Dialler Administrator to join our team. In this crucial role, you will be responsible for managing and optimising performance of the dialling systems within a BPO environment. This role involves configuring, monitoring, and troubleshooting dialler software, as well as collaborating with various teams to enhance efficiency and productivity. Good strong technical background in dialler operations, a knack for data analysis, and a passion for driving continuous improvement.

Key Responsibilities

• Operate and manage the dialler system to maximize campaign performance.
• Collaborate with the operations manager to ensure smooth campaign execution.
• Maintain and optimize calling lists, ensuring efficiency and compliance.
• Monitor dialler performance and make real-time adjustments to achieve campaign objectives.
• Generate daily, weekly, and monthly reports using Excel, Power BI, SQL, and Snowflake.
• Identify trends and insights from call data and make data-driven recommendations.
• Assist in troubleshooting and resolving any dialler-related issues.
• Ability to read, understand and create complex reporting through various data tables
• Work in a high paced, high-pressure environment
• Engage with senior stakeholders on data and campaign performance

Qualifications and Requirements

• Matric
• Clear crim and ITC
• 3 years’ experience working in an BPO environment.
• Dialler/Data analytics
• Knowledge of IT/Dialler systems.
• Advanced to Expert proficiency in Microsoft Excel.
• Experience with Power BI, SQL, and Snowflake. - Advantageous
• Strong analytical skills and a knack for working with data.
• Exceptional communication and teamwork skills.
• Detail-oriented and capable of working in a fast-paced environment.