Dialler Performance & Data Analyst

CallForce; Johannesburg; On-site; ZAR 279,000 - 446,400; Full time

Job summary

CallForce is seeking a skilled Dialler Administrator in Johannesburg, South Africa. You'll manage and optimize dialling systems in a BPO environment, collaboratively enhancing performance and productivity. A strong technical background in dialler operations, data analysis skills, and proficiency in tools such as Excel, Power BI, and SQL are essential. The role requires exceptional communication skills and attention to detail in a fast-paced setting.

Qualifications

• 3 years’ experience working in a BPO environment.
• Knowledge of IT/Dialler systems.
• Clear crim and ITC.

Responsibilities

• Operate and manage the dialler system to maximize campaign performance.
• Collaborate with the operations manager to ensure smooth campaign execution.
• Generate daily, weekly, and monthly reports using Excel, Power BI, SQL, and Snowflake.

Skills

Dialler/Data analytics

Strong analytical skills

Exceptional communication

Advanced proficiency in Microsoft Excel

Education

Matric

Tools

Power BI

SQL

Snowflake

Job description

CallForce is seeking a skilled Dialler Administrator in Johannesburg, South Africa. You'll manage and optimize dialling systems in a BPO environment, collaboratively enhancing performance and productivity. A strong technical background in dialler operations, data analysis skills, and proficiency in tools such as Excel, Power BI, and SQL are essential. The role requires exceptional communication skills and attention to detail in a fast-paced setting.