Cape Town Data Analyst - BI & Dialer Data Strategy

Callforce; Cape Town; On-site; ZAR 450,000 - 650,000; Full time

Benefits offered by this job

Competitive salary

Performance incentives

Flexible working options

Job summary

CallForce in Cape Town seeks a highly analytical BPO Data Analyst to lead MI/BI/BA data strategy with a focus on dialler data management and segmentation. You will drive digital transformation, optimise data for campaigns, and work closely with the dialler team to maximise contact rates and outcomes.

The role requires expert SQL, Power BI/Tableau/Zoho Analytics skills, and experience in data warehousing plus strong stakeholder engagement.

Qualifications

• 5+ years in data analytics, BI, or BA with BPO experience preferred.
• Strong skills in Power BI, Tableau, or Zoho Analytics.
• Advanced SQL and experience with data warehousing/ETL.
• Experience working with dialler systems and campaign data segmentation.
• Excellent communication and stakeholder engagement skills.

Responsibilities

• Build and manage centralised reporting systems across recruitment, training, QA, operations, and finance.
• Deliver real-time dashboards and performance insights to leadership.
• Lead BI initiatives to support strategic planning and forecasting.
• Analyse business processes and recommend data-driven improvements.
• Own the dialler data strategy—from monthly performance reviews with the dialler team to segmentation, cleansing, and upload preparation.
• Ensure dialler data is accurately segmented for optimal campaign targeting and compliance.
• Collaborate with operations and dialler teams to align data strategies with campaign objectives.
• Drive digital transformation through AI, automation, and cloud-based solutions.

Skills

Power BI

Tableau

Zoho Analytics

SQL

ETL & Data Warehousing

Dialler data segmentation

Stakeholder engagement

Job description

CallForce in Cape Town seeks a highly analytical BPO Data Analyst to lead MI/BI/BA data strategy with a focus on dialler data management and segmentation. You will drive digital transformation, optimise data for campaigns, and work closely with the dialler team to maximise contact rates and outcomes.

The role requires expert SQL, Power BI/Tableau/Zoho Analytics skills, and experience in data warehousing plus strong stakeholder engagement.