CX Associate - Dutch (Voice)

Magic, Inc; South Africa; Remote; ZAR 150,000 - 214,000; Part time

Benefits offered by this job

Work from home

Hands-on support

Training opportunities

Job summary

Magic, Inc is seeking a CX Associate (Dutch, voice) to join our Boutique Sales team in a fully remote, freelance capacity. You will deliver best-in-class customer experiences to Dutch-speaking customers, acting as a bridge between customers and the clinical team.

The role emphasizes strong communication, empathy, and problem-solving, with weekend availability and the opportunity for future CX leadership within Magic as you perform.

Qualifications

• Fluent in Dutch and English.
• Weekend availability or split shifts.

Responsibilities

• Answer client inquiries by phone and email.
• Address issues with orders and product inquiries via customer interface platform, Facebook, and email.
• Track shipments and backend shipping inquiries.
• Perform general research.
• Update addresses and client information.

Skills

Dutch

English

Job description

CX Associate - Dutch (Voice)

Department: Boutique Sales

Employment Type: Freelance

Location: South Africa

Compensation: $8.00 / hour

Description

As a CX Associate, you are the heartbeat of a customer-centric mission. You will work alongside a high-performing Magic team to deliver a "best-in-class" experience for Dutch-speaking customers, ensuring every interaction with the brand is seamless, empathetic, and efficient.

This is more than a support role; you will act as a vital bridge between the customers and the clinical team. For a high-performer who embodies "customer-obsessed" philosophy, this position offers a clear trajectory toward future CX Leadership opportunities within Magic.

Key Responsibilities

You’ll work under the close guidance of your Magic CX Lead to help provide outstanding support to customers.

• Answering client's inquiries by phone and email
• Addressing issues with the orders and product inquiries via customer interface platform and from Facebook and email.
• Tracking Shipments and backend shipping inquiries
• General Research
• Updating addresses and client information

Skills, Knowledge and Expertise

Hard/Technical Skills

• Language: Must be fluent in Dutch and English and can convey key conversational points concisely.
• Shift Timing:Availability to work weekends or having split-offs

Soft Skills

• Complexity: Highly organized and can complete multiple projects concurrently. You can surf between internal workflows and customer conversations without missing a beat.
• Mindset: Can calmly handle uncertainty and rapidly changing situations.
• Learning: Resourceful and quick to learn. You regularly teach yourself the skills you need from scratch.

Benefits

• 100% work-from-home setup
• Hands-on support
• Training opportunities