Customer Support Specialist - On-the-Job Training & Growth

Placements24; Klerksdorp; On-site; ZAR 112,000 - 167,000; Full time

Benefits offered by this job

Competitive salary

On-the-job training

Friendly team

Paid leave

Career progression

Staff discounts

Job summary

Placements24 in Klerksd, North West is seeking a friendly Customer Service Representative to join our team. The role focuses on delivering exceptional support, resolving inquiries, and maintaining positive relationships with customers at the office in Klerksdorp.

The ideal candidate is patient, empathetic, and possesses excellent communication skills. You will handle inquiries, process orders, and contribute to a friendly, high-performing team dedicated to outstanding service and customer

Qualifications

• Previous experience in a customer service role is advantageous.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Patience and empathy when dealing with customers.
• Ability to multitask and manage time effectively.
• Proficiency in basic computer applications and CRM systems.
• Must be able to work from our office in Klerksdorp, North West.
• High school diploma or equivalent required.

Responsibilities

• Answer customer inquiries via phone, email, and in-person in a timely and professional manner.
• Resolve customer complaints and issues effectively, escalating when necessary.
• Provide information about products and services.
• Process orders, forms, and applications accurately.
• Maintain customer records and update information as needed.
• Identify and suggest improvements to customer service processes.
• Build and maintain strong customer relationships.
• Follow communication procedures, guidelines, and policies.
• Meet individual and team targets for customer satisfaction and response times.

Skills

Customer service

Communication

Active listening

Problem solving

Time management

Education

High school diploma or equivalent

Tools

CRM systems

Job description

Placements24 in Klerksd, North West is seeking a friendly Customer Service Representative to join our team. The role focuses on delivering exceptional support, resolving inquiries, and maintaining positive relationships with customers at the office in Klerksdorp.

The ideal candidate is patient, empathetic, and possesses excellent communication skills. You will handle inquiries, process orders, and contribute to a friendly, high-performing team dedicated to outstanding service and customer