Customer Support Specialist - Nelspruit

Placements24; Mbombela (Nelspruit); On-site; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Professional development opportunities

Job summary

WhatJobs Direct is seeking a dedicated Customer Support Specialist to join our team in Nelspruit, Mpumalanga. This office-based role puts you at the frontline of customer service, resolving inquiries and ensuring satisfaction.

You will handle inquiries via phone, email, and walk-ins, document interactions in the CRM, and collaborate with colleagues to meet team goals. A friendly, empathetic demeanor and strong communication are essential for success in this role.

Qualifications

• Experience in customer service or related field is preferred.
• Strong communication and interpersonal skills with empathy.
• Excellent problem-solving and attention to detail.
• Proficient in using computers, MS Office Suite, and CRM software.
• Able to work independently and as part of a team.
• Must be reliable and punctual for in-office work in Nelspruit.
• High school diploma; further education advantageous.

Responsibilities

• Handle inbound customer inquiries via phone, email, and potentially walk-in clients.
• Provide clear, accurate, and timely information about products, services, and policies.
• Troubleshoot and resolve customer issues effectively, aiming for first-contact resolution.
• Document all customer interactions and resolutions within the CRM system.
• Escalate complex or unresolved issues to the appropriate department or supervisor.
• Process customer requests, orders, applications, and forms.
• Maintain a high level of professionalism and customer service excellence.
• Contribute to team goals and support colleagues as needed.
• Follow company procedures and guidelines to ensure consistent service delivery.
• Participate in regular team meetings and training sessions at our Nelspruit office.

Skills

Customer service

Communication skills

Empathetic demeanor

Problem solving

Teamwork

Attention to detail

Education

High school diploma

Further education advantageous

Tools

CRM software

Microsoft Office

Job description

About the Role

WhatJobs Direct is looking for a dedicated and customer-centric Customer Support Specialist to join our team in **Nelspruit, Mpumalanga, ZA**. This office-based role offers a collaborative and supportive work environment where you will be the primary point of contact for our valued customers. You will be responsible for providing excellent service, resolving inquiries, and ensuring customer satisfaction. If you have a passion for helping people and enjoy working in a team-oriented setting within the beautiful region of **Nelspruit**, this is an excellent career opportunity.

Key Responsibilities

• Handle inbound customer inquiries via phone, email, and potentially walk-in clients.
• Provide clear, accurate, and timely information about products, services, and policies.
• Troubleshoot and resolve customer issues effectively, aiming for first-contact resolution.
• Document all customer interactions and resolutions within the CRM system.
• Escalate complex or unresolved issues to the appropriate department or supervisor.
• Process customer requests, orders, applications, and forms.
• Maintain a high level of professionalism and customer service excellence.
• Contribute to team goals and support colleagues as needed.
• Follow company procedures and guidelines to ensure consistent service delivery.
• Participate in regular team meetings and training sessions at our **Nelspruit** office.

Requirements

• Previous experience in customer service or a related field is preferred.
• Strong communication and interpersonal skills, with an empathetic and patient demeanor.
• Excellent problem-solving abilities and attention to detail.
• Proficiency in using computers, Microsoft Office Suite, and CRM software.
• Ability to work effectively both independently and as part of a team.
• Must be reliable and punctual for work at our **Nelspruit** office.
• High school diploma or equivalent; further education is an advantage.
• Must be legally eligible to work in **Nelspruit, Mpumalanga, ZA**.

Benefits

WhatJobs Direct provides a competitive salary and a comprehensive benefits package, including health insurance and paid time off. Employees benefit from a positive and collaborative work environment located in **Nelspruit**. We offer opportunities for professional development and career advancement within the company. Join our dedicated team and contribute to delivering outstanding customer experiences.