Customer Service Representative - Technical

Placements24; Mbombela (Nelspruit); On-site; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Competitive annual salary

Medical aid package

Training and development

Bonuses potential

Job summary

Placements24 is seeking a detail-oriented Customer Service Representative - Technical for our client in Nelspruit, Mpumalanga. You will be the main contact for customers needing technical assistance, troubleshooting product issues, and processing service requests.

The ideal candidate has strong communication skills, the ability to troubleshoot, and experience with CRM systems. This on-site role offers opportunities for growth and development within a dynamic team.

Qualifications

• Previous experience in a customer service role, with exposure to technical products.
• Strong understanding of troubleshooting common technical issues.
• Excellent verbal and written communication skills.
• Proficiency in using CRM software and Microsoft Office Suite.
• Ability to multitask and manage time effectively.
• Residing in or willing to relocate to Nelspruit.
• A proactive and problem-solving mindset.

Responsibilities

• Provide excellent customer service and technical support for company products.
• Respond to customer inquiries via phone, email, and other communication channels.
• Troubleshoot technical issues and guide customers towards resolution.
• Process service orders, warranty claims, and product returns.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Educate customers on product usage, maintenance, and troubleshooting steps.
• Collaborate with the sales and technical departments to resolve complex customer issues.
• Gather customer feedback and report trends to management.
• Ensure customer satisfaction by providing prompt and effective solutions.
• Stay informed about product updates and technical specifications.

Skills

Customer service

Technical knowledge

Troubleshooting

CRM software

Microsoft Office

Communication skills

Time management

Teamwork

Education

High school diploma

Technical certifications (preferred)

Job description

About the Role

Our client, a provider of specialized equipment, is seeking a detail-oriented Customer Service Representative - Technical to join their team in Nelspruit, Mpumalanga . This role requires a blend of strong customer service skills and a foundational understanding of technical products. You will be the primary point of contact for customers seeking technical assistance, troubleshooting product issues, and processing service requests. This is an exciting opportunity to contribute to a company known for its quality products and dedication to customer satisfaction in Nelspruit . The ideal candidate is technically inclined and possesses excellent communication abilities.

Key Responsibilities

Provide excellent customer service and technical support for company products. Respond to customer inquiries via phone, email, and other communication channels. Troubleshoot technical issues and guide customers towards resolution. Process service orders, warranty claims, and product returns. Maintain accurate records of customer interactions and transactions in the CRM system. Educate customers on product usage, maintenance, and troubleshooting steps. Collaborate with the sales and technical departments to resolve complex customer issues. Gather customer feedback and report trends to management. Ensure customer satisfaction by providing prompt and effective solutions. Stay informed about product updates and technical specifications.

Requirements

Previous experience in a customer service role, with exposure to technical products or support. Strong understanding of troubleshooting common technical issues. Excellent verbal and written communication skills. Patience, empathy, and a customer-focused approach. Proficiency in using CRM software and Microsoft Office Suite. Ability to multitask and manage time effectively. High school diploma or equivalent required; technical certifications are a plus. Ability to work collaboratively within a team. Residing in or willing to relocate to Nelspruit . A proactive and problem-solving mindset.

Benefits

This position offers a competitive annual salary and a comprehensive medical aid package. Our client provides opportunities for training and professional development in technical support and customer service. Enjoy working in a dynamic team environment at our Nelspruit office. Additional benefits include potential for bonuses and a supportive management structure.