Graduate Customer Support Specialist

Placements24; Mbombela (Nelspruit); On-site; ZAR 201,000 - 312,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive training

Growth opportunities

In-office culture

Performance coaching

Diverse customer interactions

Job summary

WhatJobs Direct in Nelspruit, Mpumalanga, ZA is seeking a Graduate Customer Support Specialist to be the first point of contact for customers. You will address inquiries, resolve issues, and provide information about products and services.

The role offers comprehensive training, ongoing coaching, and an in-office culture that promotes direct collaboration and team synergy, making it ideal for recent graduates with strong communication skills.

Qualifications

• High school diploma or equivalent; a degree in a related field is a plus.
• Exceptional communication and active listening skills.
• Strong problem-solving and de-escalation abilities.
• Patience and empathy when dealing with customers.
• Proficiency in using computers and basic software applications.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Team player with a positive attitude.
• Must be legally eligible to work in Nelspruit, Mpumalanga, ZA.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a timely manner.
• Troubleshoot and resolve customer issues efficiently and effectively.
• Provide clear and accurate information about products and services.
• Escalate complex issues to appropriate departments when necessary.
• Document customer interactions and resolutions in the CRM system.
• Identify trends in customer inquiries and provide feedback to improve services.
• Maintain a high level of customer satisfaction.
• Adhere to company policies and procedures.

Skills

Excellent communication

Active listening

Problem solving

De-escalation

Patience and empathy

Multitasking

Team player

CRM system

Education

High school diploma

Degree in related field (plus)

Tools

CRM system

Job description

About the Role

Our client, WhatJobs Direct, is actively recruiting a dedicated Graduate Customer Support Specialist for their team in **Nelspruit, Mpumalanga, ZA**. This role is crucial for ensuring exceptional customer satisfaction by providing timely and effective support. You will be the first point of contact for customers, addressing inquiries, resolving issues, and providing information about products and services. Our client emphasizes a strong in-office culture for this position, fostering direct collaboration and team synergy. This is an ideal opportunity for a recent graduate with excellent communication skills and a passion for helping others to build a career in customer service. You will receive comprehensive training and ongoing coaching to excel in your role and contribute positively to the customer experience within **Nelspruit, Mpumalanga, ZA**.

Key Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a timely manner.
• Troubleshoot and resolve customer issues efficiently and effectively.
• Provide clear and accurate information about products and services.
• Escalate complex issues to appropriate departments when necessary.
• Document customer interactions and resolutions in the CRM system.
• Identify trends in customer inquiries and provide feedback to improve services.
• Maintain a high level of customer satisfaction.
• Adhere to company policies and procedures.

Requirements

• High school diploma or equivalent; a degree in a related field is a plus.
• Exceptional communication and active listening skills.
• Strong problem-solving and de-escalation abilities.
• Patience and empathy when dealing with customers.
• Proficiency in using computers and basic software applications.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Team player with a positive attitude.
• Must be legally eligible to work in **Nelspruit, Mpumalanga, ZA**.

Benefits

• Competitive contractor salary.
• Comprehensive training on products and support systems.
• Opportunities for growth within the customer support field.
• Positive and collaborative team environment.
• Exposure to diverse customer interactions.
• Contribution to customer satisfaction and company reputation.
• Regular performance feedback and coaching.
• Employee assistance programs.