Customer Support Representative - Stellenbosch

Placements24; Stellenbosch; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Medical aid contributions

Group life insurance

Retirement savings plan

Hybrid work flexibility

Performance-based incentives

Industry training opportunities

Job summary

Placements24 is seeking a Customer Support Representative in Stellenbosch, Western Cape, for a hybrid role within a well-established financial services institution. You will be the first point of contact for clients, handling inquiries, guiding them through products, and resolving issues with care and accuracy.

The role requires strong communication, empathy, and problem-solving abilities, with proficiency in CRM software and standard office tools.

Qualifications

• Experience in customer service, preferably within financial services.
• Excellent communication and interpersonal skills.
• Experience with CRM systems and accurate data entry.
• Ability to work in a hybrid model and stay reliable.

Responsibilities

• Respond to customer inquiries via phone, email, and chat regarding financial products and services.
• Provide accurate information, guidance, and support to customers.
• Process customer requests, applications, and transactions efficiently.
• Investigate and resolve customer complaints and issues in a timely manner.
• Ensure all customer interactions are documented accurately in the CRM system.
• Adhere to company policies, procedures, and regulatory requirements.
• Identify opportunities to cross-sell or upsell relevant products and services.
• Collaborate with internal departments to resolve complex customer issues.

Skills

Customer service

Communication

Active listening

Problem solving

Tools

CRM software

Office applications

Job description

About the Role

Our client, a well-established financial services institution, is seeking a diligent and customer-oriented Customer Support Representative to join their hybrid team in Stellenbosch, Western Cape . This role is fundamental in providing exceptional service to clients, addressing their inquiries, and resolving issues related to financial products and services. You will be the first point of contact for customers, requiring excellent communication skills and a thorough understanding of the company’s offerings. The ideal candidate is empathetic, patient, and possesses a strong desire to help customers navigate their financial needs. This position offers a blend of in-office collaboration and remote flexibility, allowing for a balanced work environment. You will be responsible for maintaining a high level of customer satisfaction, processing requests accurately, and ensuring compliance with industry regulations. Your dedication to service excellence will be key to building trust and long-term relationships with our client’s customer base. This is an excellent opportunity to grow within the financial sector and develop valuable skills in customer advocacy.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat regarding financial products and services.
• Provide accurate information, guidance, and support to customers.
• Process customer requests, applications, and transactions efficiently.
• Investigate and resolve customer complaints and issues in a timely and satisfactory manner.
• Ensure all customer interactions are documented accurately in the CRM system.
• Adhere to all company policies, procedures, and regulatory requirements.
• Identify opportunities to cross-sell or upsell relevant products and services.
• Collaborate with internal departments to resolve complex customer issues.

Requirements

• Previous experience in a customer service role, preferably within the financial services industry.
• Strong communication and interpersonal skills, with the ability to explain complex information clearly.
• Excellent active listening and problem-solving abilities.
• Proficiency in using customer service software and standard office applications.
• Ability to work effectively in a hybrid model, commuting to the Stellenbosch, Western Cape office as required.
• High attention to detail and accuracy in data entry and processing.
• A professional and customer-focused demeanor.
• Knowledge of financial products and services is highly advantageous.
• Must be reliable and punctual.

Benefits

• This hybrid position offers a competitive starting salary of R per annum .
• Our client provides a comprehensive benefits package, including medical aid contributions, group life insurance, and participation in a retirement savings plan.
• Employees benefit from a supportive work environment with opportunities for professional growth and development within the financial services sector.
• The hybrid model offers flexibility for work-life balance.
• Join a reputable organization that values its employees and provides a stable career path.
• This role requires occasional office presence in Stellenbosch, Western Cape , with the remainder of the work conducted remotely.
• Additional benefits include performance-based incentives and access to ongoing industry training.