Customer Support Specialist - Growth & Impact

Placements24; Benoni; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Career progression

Health & wellness programs

Collaborative environment

Job summary

Placements24 in Benoni is seeking a Customer Support Agent to join their team. You will be the voice of the company, handling inquiries across phone, email and social media, delivering accurate information about products, services and policies, and resolving issues with empathy and professionalism.

The ideal candidate has excellent communication and active listening skills, proficiency with customer service software and basic computer applications, and strong organizational abilities to manage

Qualifications

• Experience in customer support or call center preferred.
• Excellent communication and active listening skills.
• Professional demeanor under pressure.
• Proficient in using customer service software and basic computer applications.

Responsibilities

• Handle inquiries via phone, email, and social media.
• Provide accurate information about products, services, and policies.
• Resolve complaints and issues empathetically.
• Process orders, forms, applications, and requests.
• Escalate unresolved issues to supervisor for resolution.

Skills

Customer support

Communication skills

Active listening

CRM software

Tools

CRM software

Job description

Placements24 in Benoni is seeking a Customer Support Agent to join their team. You will be the voice of the company, handling inquiries across phone, email and social media, delivering accurate information about products, services and policies, and resolving issues with empathy and professionalism.

The ideal candidate has excellent communication and active listening skills, proficiency with customer service software and basic computer applications, and strong organizational abilities to manage