Customer Support Associate

Placements24; Soweto; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Fully remote work

Competitive salary

Medical benefits

Training opportunities

Inclusive team culture

Job summary

Placements24 is seeking a Customer Support Associate to provide exceptional service remotely. You will be a primary contact for customers, delivering accurate information and timely solutions to inquiries.

The role emphasizes empathy, clear communication, and efficient issue resolution, with opportunities for skill development and ongoing training within a supportive, inclusive team environment.

Qualifications

• Previous experience in a customer support role is beneficial.
• Strong communication and active listening skills.
• Ability to multitask and manage time effectively in a remote setting.
• Proficiency with customer service software and basic computer skills.
• High school diploma or equivalent educational attainment.

Responsibilities

• Handle incoming customer inquiries via phone, email, and chat support channels.
• Provide accurate information about products, services, and policies.
• Resolve customer issues and complaints in a professional and empathetic manner.
• Document all customer interactions and resolutions clearly and concisely in the system.
• Escalate complex issues to senior team members or other departments when necessary.

Skills

Customer service

Communication

Active listening

Remote work skills

Education

High school diploma

Tools

CRM software

Office software

Job description

About the Role

Our client is looking for a motivated Customer Support Associate to join their team and provide exceptional assistance to customers. This role requires a passion for helping people and resolving inquiries efficiently. You will be a crucial point of contact, ensuring customers have a positive experience and receive accurate information and timely solutions, contributing to the company's reputation for outstanding service in a remote capacity.

Key Responsibilities

• Handle incoming customer inquiries via phone, email, and chat support channels.
• Provide accurate information about products, services, and policies.
• Resolve customer issues and complaints in a professional and empathetic manner.
• Document all customer interactions and resolutions clearly and concisely in the system.
• Escalate complex issues to senior team members or other departments when necessary.

Requirements

• Previous experience in a customer support role is beneficial.
• Strong communication and active listening skills.
• Ability to multitask and manage time effectively in a remote setting.
• Proficiency with customer service software and basic computer skills.
• High school diploma or equivalent educational attainment.

Benefits

• Competitive salary range.
• Fully remote work environment.
• Comprehensive medical and wellness benefits.
• Ongoing training and opportunities for skill development.
• A supportive and inclusive team culture accessible from anywhere.