Customer Support Associate

Placements24; Paarl; Hybrid; ZAR 83,000 - 152,000; Full time

Benefits offered by this job

Remote work

Health benefits

Paid time off

Training & development

Collaborative team

Job summary

Placements24 is seeking a proactive Customer Support Associate to join a fully remote team. You will handle inquiries across email, chat and social channels, troubleshoot issues, and strive to deliver exceptional customer experiences that boost retention.

Strong communication and problem-solving skills are essential in this flexible remote role. Responsibilities include documenting interactions in the CRM, escalating complex cases, and contributing to continuous service improvements.

Qualifications

• Excellent written and verbal communication in English.
• Proficiency with digital communication tools and CRM software.
• Strong problem-solving abilities and time management.

Responsibilities

• Respond promptly and professionally to customer inquiries via email, chat, and social media channels.
• Provide clear and accurate information about products, services, and policies.
• Assist customers in troubleshooting and resolving issues with offerings.
• Document interactions, feedback and resolutions in the support system.
• Escalate complex issues to relevant internal teams for timely resolution.
• Identify opportunities to enhance the customer experience and provide improvement feedback.

Skills

Communication

Problem-solving

Time management

Tools

CRM software

Job description

About the Role

Our client is seeking a proactive and customer-focused Customer Support Associate to join their fully remote team. In this role, you will be instrumental in providing outstanding service and support to their valued customers across various digital platforms. You will handle inquiries, troubleshoot issues, and ensure a positive customer experience, contributing directly to customer retention and satisfaction. This is an ideal opportunity for individuals who excel in communication, possess strong problem-solving abilities, and are looking for the flexibility and convenience of a remote work environment. You will be part of a supportive team dedicated to achieving customer excellence and continuous improvement in service delivery.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via email, chat, and social media channels.
• Provide clear and accurate information about products, services, and company policies.
• Assist customers in troubleshooting and resolving issues they encounter with the company's offerings.
• Document customer interactions, feedback, and resolutions in the designated customer support system.
• Escalate complex customer issues to the relevant internal teams for timely resolution.
• Proactively identify opportunities to enhance the customer experience and provide feedback for service improvements.

Requirements

• Previous experience in a customer support or related role is preferred.
• Excellent written and verbal communication skills in English.
• Proficiency in using digital communication tools and CRM software.
• Ability to work independently and manage time effectively in a remote setting.
• A friendly, patient, and empathetic approach to customer interactions.
• Strong problem-solving skills and the ability to adapt to changing customer needs.

Benefits

• Competitive hourly wage.
• Comprehensive health, dental, and vision benefits.
• Paid time off and holiday pay.
• Remote work flexibility.
• Opportunities for training and skill development.
• A collaborative and supportive online team environment.