Customer Support Assistant

Placements24; Upington; Hybrid; ZAR 83.000 - 124.000; Teilzeit

Benefits dieser Stelle

Competitive hourly rate

Flexible remote schedule

Training and skill development

Experience in growing online retail

Employee discounts

Zusammenfassung

Placements24 is seeking a Customer Support Assistant for a part-time, remote-friendly position. You will help customers with inquiries, provide product/order/shipping information, and assist with basic troubleshooting in a flexible remote setting.

This role invites individuals who are organized, communicative, and customer-focused to grow with a growing online retail brand. The position offers a competitive part-time hourly rate and opportunities for training and skill development in customer

Qualifikationen

• Previous customer service experience is a plus but not required.
• Excellent written communication skills.
• Basic computer proficiency and familiarity with online communication tools.
• Ability to work independently and manage time effectively in a remote environment.
• Strong attention to detail and organizational skills.
• Friendly, patient, and customer-focused attitude.
• High school diploma or equivalent.

Aufgaben

• Respond to customer inquiries via email and chat in a timely and professional manner.
• Provide information about products, orders, and shipping.
• Assist customers with basic troubleshooting and issue resolution.
• Process customer returns and exchanges according to company policy.
• Document customer interactions and resolutions in the support system.
• Escalate complex issues to the senior support team when necessary.
• Maintain a positive and professional attitude at all times.
• Contribute to maintaining a helpful and friendly brand image.

Kenntnisse

Customer service

Written communication

Time management

Organizational skills

Independence

Friendly demeanor

Patience

Remote work

Ausbildung

High school diploma or equivalent

Tools

Email

Chat tools

Support system

Jobbeschreibung

About the Role

Our client, a dynamic online retail business, is seeking an enthusiastic Customer Support Assistant to join their team. This position is offered on a part-time basis and offers a flexible remote work arrangement. You will play a key role in assisting customers with their inquiries, ensuring they have a positive experience with our brand. We are looking for individuals who are organized, have excellent communication skills, and possess a friendly and helpful demeanor. This is a great opportunity for someone looking to gain experience in customer service within a supportive and flexible remote setting. Join a growing company that values its customers and employees.

Key Responsibilities

• Respond to customer inquiries via email and chat in a timely and professional manner.
• Provide information about products, orders, and shipping.
• Assist customers with basic troubleshooting and issue resolution.
• Process customer returns and exchanges according to company policy.
• Document customer interactions and resolutions in the support system.
• Escalate complex issues to the senior support team when necessary.
• Maintain a positive and professional attitude at all times.
• Contribute to maintaining a helpful and friendly brand image.

Requirements

• Previous customer service experience is a plus, but not required.
• Excellent written communication skills.
• Basic computer proficiency and familiarity with online communication tools.
• Ability to work independently and manage time effectively in a remote environment.
• Strong attention to detail and organizational skills.
• A friendly, patient, and customer-focused attitude.
• High school diploma or equivalent.
• Availability for part-time hours.

Benefits

• Competitive part‑time hourly rate.
• Flexible remote work schedule.
• Opportunities for training and skill development in customer service.
• Gain valuable experience in a growing online retail sector.
• Supportive and friendly remote team environment.
• Employee discounts on company products.
• Potential for increased hours or full-time opportunities based on performance and business needs.