Junior Customer Support Coordinator

Placements24; Soweto; Hybrid; ZAR 120.000 - 180.000; Vollzeit

Benefits dieser Stelle

Remote work

Training provided

Competitive salary

Employee discounts

Zusammenfassung

Placements24 is seeking a Junior Customer Support Coordinator for a fully remote role in South Africa. You will handle inquiries, process orders, and help resolve basic issues to ensure a positive shopping experience.

Entry-level candidates with strong communication and organizational skills will thrive. While prior experience is a plus, motivated newcomers are encouraged to apply and will receive comprehensive training and support.

Qualifikationen

• Entry-level role suitable for motivated candidates
• Strong written and verbal communication required
• Ability to learn quickly and adapt to new systems

Aufgaben

• Respond to customer inquiries via email, chat, and phone regarding orders, products, and services
• Assist customers with placing orders, tracking shipments, and processing returns/exchanges
• Troubleshoot and resolve basic customer issues, escalating more complex problems
• Maintain accurate customer records in the CRM system
• Provide product information and recommendations to customers
• Ensure high customer satisfaction through friendly and efficient service
• Collaborate with team members to improve customer service processes

Kenntnisse

Customer service

Communication

Organization

Time management

CRM systems

Basic computer skills

Remote work

Ausbildung

High school diploma

Tools

CRM software

Jobbeschreibung

About the Role

Our client, a fast-growing online retail company, is seeking an enthusiastic and organized Junior Customer Support Coordinator to join their vibrant team. This is an excellent entry-level opportunity for individuals passionate about customer service and looking to build a career in a dynamic e-commerce environment. The successful candidate will be responsible for handling customer inquiries, processing orders, and resolving basic issues to ensure a positive shopping experience. You will play a key role in maintaining customer satisfaction and loyalty. This fully remote position offers the flexibility to work from home while contributing to a rapidly expanding business. We are committed to providing exceptional service and are looking for motivated individuals eager to learn and grow with us. Join our supportive team and make a real impact on our customer's journey.

Key Responsibilities

• Respond to customer inquiries via email, chat, and phone regarding orders, products, and services.
• Assist customers with placing orders, tracking shipments, and processing returns/exchanges.
• Troubleshoot and resolve basic customer issues, escalating more complex problems to senior team members.
• Maintain accurate customer records and update information in the CRM system.
• Provide product information and recommendations to customers.
• Ensure a high level of customer satisfaction through friendly and efficient service.
• Collaborate with team members to share information and improve customer service processes.
• Follow company policies and procedures for all customer interactions.
• Contribute to maintaining the company's positive brand reputation.
• Identify common customer questions and suggest improvements for FAQs and help content.

Requirements

• High school diploma or equivalent qualification.
• Previous customer service experience is a plus, but not required for motivated entry-level candidates.
• Excellent written and verbal communication skills.
• Strong organizational and time-management abilities.
• Basic computer proficiency and familiarity with online platforms.
• A positive attitude and a genuine desire to help customers.
• Ability to learn quickly and adapt to new processes and systems.
• Must have a reliable internet connection and a suitable home office setup for remote work.
• Enthusiasm for the e-commerce industry and customer satisfaction.
• This role is fully remote, allowing you to work from anywhere.

Benefits

• Our client offers a competitive starting salary and opportunities for performance-based incentives.
• Benefits include paid time off and employee discounts on our wide range of products.
• We provide comprehensive training and ongoing support to help you succeed.
• This fully remote position offers significant flexibility and the ability to work from the comfort of your own home.
• Join a growing company with a positive culture and build a rewarding career in customer support.