Remote Customer Support Associate

Placements24; Soweto; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Fully remote work arrangement

Health insurance coverage

Equipment provided for remote work

Online training and skill development

Paid time off and company holidays

Career growth opportunities

Access to digital tools for remote ops

Performance incentives

Job summary

WhatJobs Direct is seeking remote Customer Support Associates to join their fully remote team. You will handle inquiries via email, chat, and social platforms, resolve issues, and document interactions in the CRM.

This remote-first role is available to candidates in Soweto, Gauteng, with flexible scheduling and strong self-management. You will collaborate with teammates, contribute to a knowledge base, and strive to meet customer satisfaction targets while maintaining confidentiality and data

Qualifications

• Experience in customer service or related field.
• Excellent written and verbal communication skills.
• Strong active listening and problem-solving skills.
• Comfortable using computers and navigating online platforms.
• Familiarity with CRM software is a plus.
• Ability to manage time effectively and work independently in a remote setting.

Responsibilities

• Respond to customer inquiries through email, chat, and social media platforms.
• Assist customers with product information, troubleshooting, and problem resolution.
• Document all customer interactions and support requests accurately in the CRM system.
• Escalate complex issues to the appropriate internal teams or supervisors.
• Contribute to building and maintaining a comprehensive knowledge base.
• Follow communication guidelines and ensure a consistent brand voice.
• Strive to meet or exceed customer satisfaction targets.
• Collaborate with remote team members to share insights and best practices.
• Proactively identify ways to improve the customer support process.

Skills

Customer service experience

Excellent written and verbal comms

Active listening

Problem-solving

Time management

Independent remote work

Self-starter

Work authorization SA

CRM familiarity

Tools

CRM software

Job description

About the Role

Our client, WhatJobs Direct, is seeking enthusiastic and customer-focused Remote Customer Support Associates to join their entirely remote team. This role is fundamental to providing outstanding support and ensuring customer satisfaction across our digital platforms. You will be responsible for handling customer inquiries, troubleshooting issues, and offering solutions via various online communication channels. This is a remote-first opportunity, perfect for individuals who thrive in a flexible work environment and possess strong self-management skills. We are building a dedicated virtual team that emphasizes collaboration, mutual support, and continuous learning. If you have excellent communication abilities, a passion for helping others, and a knack for problem‑solving, this fully remote position, accessible from Soweto, Gauteng , offers a fantastic career path. You will be a key contributor to our client's positive image and customer loyalty. We equip our remote associates with the necessary tools and support to succeed. Embrace the convenience and efficiency of a fully remote role.

• Respond to customer inquiries through email, chat, and social media platforms.
• Assist customers with product information, troubleshooting, and problem resolution.
• Document all customer interactions and support requests accurately in the CRM system.
• Escalate complex issues to the appropriate internal teams or supervisors.
• Contribute to building and maintaining a comprehensive knowledge base.
• Follow communication guidelines and ensure a consistent brand voice.
• Strive to meet or exceed customer satisfaction targets.
• Collaborate with remote team members to share insights and best practices.
• Proactively identify ways to improve the customer support process.
• Maintain confidentiality and adhere to data protection policies.

Requirements

• Prior experience in customer service or a related field is preferred.
• Excellent written and verbal communication skills.
• Strong active listening and problem-solving skills.
• Comfortable using computers and navigating online platforms.
• Familiarity with CRM software is a plus.
• Ability to manage time effectively and work independently in a remote setting.
• A quiet, dedicated workspace with reliable high-speed internet is mandatory.
• Must be a self-starter with a positive attitude.
• Must be legally authorized to work in South Africa.
• Willingness to engage in virtual team collaboration.

Benefits

• Fully remote work arrangement, promoting work-life balance.
• Competitive annual salary.
• Company-provided essential equipment for remote work.
• Health insurance coverage.
• Opportunities for online training and skill development.
• Paid time off and company holidays.
• Supportive virtual team environment.
• Potential for career growth within the company.
• Access to digital tools for seamless remote operations.
• Performance incentives.