Customer Service Agent

Placements24; LegKraal Gate; Hybrid; ZAR 83,000 - 117,000; Full time

Benefits offered by this job

Fully remote work arrangement

Job summary

Placements24 is seeking a energetic and customer-focused Customer Service Agent? to join their team. This fully remote role offers flexibility to work from your home office.

You will handle customer inquiries, resolve issues, and ensure a consistently positive experience with our client's products and services. The ideal candidate communicates clearly, solves problems efficiently, and takes ownership of customer satisfaction while collaborating with team members and maintaining accurate CRM

Qualifications

• High school diploma or equivalent; customer service certification is a plus.
• Experience in a customer service or call center environment.
• Excellent verbal and written communication with strong problem-solving abilities.
• Must be based in South Africa and have a reliable home workspace.

Responsibilities

• Respond to inquiries via phone, email, and live chat promptly.
• Troubleshoot and resolve product and service issues.
• Document interactions and resolutions accurately in the CRM.
• Escalate unresolved issues to appropriate departments.
• Provide product and policy information to customers.
• Maintain and update customer records and collaborate with team.
• Collect customer feedback for service improvement.

Skills

Customer service

Communication

Active listening

Problem solving

Time management

Remote work

Team collaboration

Education

High school diploma

Customer service certification

Tools

CRM software

Helpdesk platforms

Job description

About the Role Our client is seeking an energetic and customer-focused Customer Service Agent to join their team. This position offers the flexibility of a fully remote work environment, allowing you to contribute from your home office. You will be responsible for managing customer inquiries, resolving issues, and ensuring a consistently positive customer experience. The ideal candidate is an excellent communicator, possesses strong problem-solving skills, and is dedicated to providing top-tier support. This role is essential for maintaining our client's reputation for outstanding customer care. You will interact directly with customers, addressing their needs and ensuring their satisfaction with our client's products and services.

Key Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Troubleshoot and resolve customer issues related to products and services.
• Accurately document all customer interactions and resolutions in the CRM system.
• Escalate unresolved issues to the appropriate departments or senior team members.
• Provide detailed information about products, services, and company policies.
• Follow communication guidelines, procedures, and policies to ensure service consistency.
• Assist in maintaining and updating customer records.
• Collaborate with team members to share best practices and improve overall service delivery.
• Gather customer feedback and provide it to management for service improvement insights.

Requirements

• High school diploma or equivalent; further education or customer service certification is a plus.
• Previous experience in a customer service or call center role.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency in using computers, CRM software, and helpdesk platforms.
• Ability to multitask and manage time effectively in a remote setting.
• A positive, empathetic, and customer-centric attitude.
• Must have a reliable internet connection and a dedicated, quiet workspace.
• Ability to work independently and as part of a remote team.
• Must be based in **South Africa**.

Benefits

• Competitive hourly wage or annual salary.
• Performance-based incentives and bonuses.
• Health and wellness benefits package.
• Opportunities for professional development and career advancement.
• Fully remote work arrangement.
• Paid time off and company holidays.
• A supportive and collaborative remote team environment.