Customer Service Coordinator

Placements24; Paarl; On-site; ZAR 180,000 - 270,000; Full time

Benefits offered by this job

Overtime pay

Health benefits

Leadership development

Supportive team atmosphere

Paarl location

Job summary

Placements24 in Paarl is seeking a detail-oriented Customer Service Coordinator to manage customer interactions and support operations. You will coordinate efforts to resolve issues and maintain high standards of client satisfaction, while supporting the team in a dynamic environment.

The role emphasizes organization, effective communication, and the use of CRM tools to track inquiries and outcomes, with opportunities for leadership development in a supportive Paarl-based team.

Qualifications

• Requires a high school diploma or equivalent; related certificate/diploma is advantageous.
• Experience coordinating or managing customer service.
• Strong organizational and time management abilities.
• Excellent communication and interpersonal skills.
• Proficiency with CRM software and standard office tools.
• Capability to multitask and work under pressure in a dynamic environment.

Responsibilities

• Coordinate customer service activities with timely responses and resolutions.
• Manage customer databases and maintain accurate records of interactions and transactions.
• Liaise with other departments to resolve complex issues and ensure client satisfaction.
• Develop and implement customer service procedures and policies to improve efficiency.
• Monitor service performance metrics and provide regular reports to management.
• Train and mentor new customer service staff on best practices and standards.

Skills

Communication skills

Time management

Organizational skills

Interpersonal skills

CRM proficiency

Office productivity tools

Education

High school diploma or equivalent

Certificate or diploma in related field advantageous

Tools

CRM software

Job description

About the Role Our client is seeking a detail-oriented and proactive Customer Service Coordinator to manage customer interactions and support operations in Paarl . This role is critical in ensuring the smooth functioning of the customer service department, coordinating efforts to resolve issues, and maintaining high standards of client satisfaction. You will be a key player in supporting both the team and the customers, fostering a positive and efficient service environment within the picturesque Paarl valley.

Key Responsibilities

• Coordinate customer service activities, ensuring timely responses and resolutions to inquiries and issues.
• Manage customer databases and maintain accurate records of all interactions and transactions.
• Liaise with other departments to resolve complex customer issues and ensure client satisfaction.
• Develop and implement customer service procedures and policies to enhance efficiency and effectiveness.
• Monitor service performance metrics and provide regular reports to management.
• Train and mentor new customer service staff on best practices and company standards.

Requirements

• High school diploma or equivalent; a certificate or diploma in a related field is advantageous.
• Previous experience in a customer service coordination or management role.
• Excellent organizational and time management skills.
• Strong communication and interpersonal abilities.
• Proficiency in using CRM software and standard office productivity tools.
• Ability to multitask and handle pressure in a dynamic operational environment.

Benefits

• Competitive salary with potential for overtime pay.
• Comprehensive health benefits package.
• Opportunities for leadership development and career advancement.
• A supportive team atmosphere in the scenic town of Paarl .
• Contribution to shaping positive customer experiences.