Customer Success Manager - SaaS Onboarding & Integrations

RooCru; South Africa; On-site; ZAR 391,000 - 502,000; Full time

Job summary

RooCru is seeking a Customer Success Manager to own post-sale client experience in a fast-growing SaaS environment. You will drive onboarding, track installations, and ensure seamless integrations with HubSpot, Salesforce, and major ad platforms.

Ideal candidates bring 2–5+ years in CS/AM/Tech Support, strong CRM skills, and a proactive, organized approach to cross-functional collaboration and customer success outcomes.

Qualifications

• 2–5+ years in Customer Success, Account Management, or Technical Support.

Responsibilities

• Lead onboarding sessions via Zoom
• Guide installation of tracking scripts and marketing pixels
• Customer Onboarding & Implementation
• Configure conversion tracking, integrations, and webhooks
• Ensure CRM integrations (HubSpot, Salesforce, etc.) are implemented correctly
• Connect and validate major ad platforms (Meta, Google, LinkedIn, TikTok)

Skills

SaaS experience

CRM knowledge (HubSpot)

CRM knowledge (Salesforce)

Marketing tech stacks

Google Tag Manager

Integrations & webhooks

Marketing attribution concepts

Communication skills

Video conferencing leadership

Tools

HubSpot

Salesforce

Google Tag Manager

Job description

RooCru is seeking a Customer Success Manager to own post-sale client experience in a fast-growing SaaS environment. You will drive onboarding, track installations, and ensure seamless integrations with HubSpot, Salesforce, and major ad platforms.

Ideal candidates bring 2–5+ years in CS/AM/Tech Support, strong CRM skills, and a proactive, organized approach to cross-functional collaboration and customer success outcomes.