Customer Success Manager (Remote)

Placements24; Richards Bay; Teletrabalho; ZAR 420 000 - 660 000; Tempo integral

Resumo da oferta

Placements24 is seeking a proactive Customer Success Manager to join our fully remote team in South Africa. You will manage a portfolio of key accounts, drive adoption, and identify growth opportunities while advocating for clients internally.

The ideal candidate has a bachelor’s degree in a related field and 3–5 years in Customer Success, with a consultative approach and strong relationship-building skills for a remote work environment.

Qualificações

• Bachelor's degree in Business, Marketing, Communications, or a related field is required.
• Minimum of 3–5 years of experience in Customer Success.

Responsabilidades

• Develop and maintain strong, long-lasting relationships with a portfolio of assigned clients.
• Proactively monitor client health and engagement, identifying risks and opportunities.
• Conduct regular check-ins and business reviews to maximize value.
• Drive product adoption and user engagement through tailored guidance.
• Identify upsell and cross-sell opportunities in collaboration with sales.

Conhecimentos

Customer Success

Formação académica

Bachelor's degree in Business, Marketing, Communications, or related field

Descrição da oferta de emprego

About the Role

Our client is seeking a proactive and results-oriented Customer Success Manager to join their fully remote team. This role is pivotal in ensuring our clients achieve their desired outcomes while using our products and services. You will be the primary point of contact for a portfolio of key accounts, building strong relationships, driving adoption, and identifying opportunities for growth. As a remote-first organization, we empower our team members with the tools and autonomy to succeed from anywhere in South Africa. We value a consultative approach and a deep understanding of customer needs. If you have a proven track record in customer relationship management, a passion for client advocacy, and excel in an independent, remote work environment, this is an outstanding opportunity to make a significant impact.

Key Responsibilities

• Develop and maintain strong, long-lasting relationships with a portfolio of assigned clients.
• Proactively monitor client health and engagement, identifying potential risks and opportunities.
• Conduct regular check-ins, business reviews, and strategy sessions with clients to ensure they are maximizing value.
• Drive product adoption and user engagement through tailored guidance and best practices.
• Identify upsell and cross-sell opportunities, collaborating with the sales team.
• Serve as the voice of the customer internally, providing feedback to product, marketing, and sales teams.
• Develop and execute success plans for clients to achieve their business objectives.
• Onboard new clients, ensuring a smooth and effective implementation process.
• Resolve client issues and concerns promptly and effectively, acting as a client advocate.

Requirements

• Bachelor's degree in Business, Marketing, Communications, or a related field, or equivalent experience.
• Minimum of 3-5 years of experience in Customer Success,