Customer Success Manager (Remote)

Placements24; Mtubatuba Local Municipality; Hybrid; ZAR 600,000 - 800,000; Full time

Benefits offered by this job

Health and wellness benefits

Flexible remote work

Professional growth opportunities

Generous paid time off

Access to cutting-edge tools

Job summary

Placements24 is recruiting a proactive Customer Success Manager for a fully remote team in South Africa. You will manage a portfolio of key accounts, drive adoption, and ensure customers derive value from our SaaS solutions.

You will monitor health metrics, conduct regular business reviews, and collaborate with sales to identify upsell opportunities while representing the voice of the customer to product and marketing. A 3–5 year CS track record is preferred.

Qualifications

• 3–5 years in Customer Success or account management in SaaS
• Experience with enterprise-level clients
• Strong communication and presentation skills
• Ability to analyze data and derive actions
• Remote work discipline and self-motivation

Responsibilities

• Develop and maintain strong relationships with a portfolio of clients
• Monitor client health and engagement, identify risks and opportunities
• Conduct regular check-ins and business reviews
• Drive product adoption and user engagement
• Identify upsell/cross-sell opportunities with sales
• Advocate for customers internally and share feedback
• Develop and execute success plans to meet objectives
• Onboard new clients ensuring smooth implementation
• Resolve issues promptly and professionally

Skills

Relationship management

Communication skills

SaaS experience

Data analysis

Remote work

Sales collaboration

Education

Bachelor's degree or equivalent

Tools

Salesforce

Gainsight

Job description

About the Role

Our client is seeking a proactive and results-oriented Customer Success Manager to join their fully remote team. This role is pivotal in ensuring our clients achieve their desired outcomes while using our products and services. You will be the primary point of contact for a portfolio of key accounts, building strong relationships, driving adoption, and identifying opportunities for growth. As a remote-first organization, we empower our team members with the tools and autonomy to succeed from anywhere in South Africa. We value a consultative approach and a deep understanding of customer needs. If you have a proven track record in customer relationship management, a passion for client advocacy, and excel in an independent, remote work environment, this is an outstanding opportunity to make a significant impact.

Key Responsibilities

• Develop and maintain strong, long-lasting relationships with a portfolio of assigned clients.
• Proactively monitor client health and engagement, identifying potential risks and opportunities.
• Conduct regular check-ins, business reviews, and strategy sessions with clients to ensure they are maximizing value.
• Drive product adoption and user engagement through tailored guidance and best practices.
• Identify upsell and cross-sell opportunities, collaborating with the sales team.
• Serve as the voice of the customer internally, providing feedback to product, marketing, and sales teams.
• Develop and execute success plans for clients to achieve their business objectives.
• Onboard new clients, ensuring a smooth and effective implementation process.
• Resolve client issues and concerns promptly and effectively, acting as a client advocate.

Requirements

• Bachelor's degree in Business, Marketing, Communications, or a related field, or equivalent experience.
• Minimum of 3-5 years of experience in Customer Success, Account Management, or a similar client-facing role, preferably in a SaaS environment.
• Proven ability to build and maintain strong relationships with enterprise-level clients.
• Excellent communication, presentation, and interpersonal skills.
• Strong understanding of customer success principles and methodologies.
• Ability to analyze data and translate insights into actionable strategies.
• Self-motivated, organized, and able to manage multiple priorities in a remote setting.
• Experience with CRM and Customer Success platforms (e.g., Salesforce, Gainsight) is a plus.
• Passion for technology and a commitment to helping customers succeed.

Benefits

• Competitive annual salary with performance-based bonuses.
• Comprehensive health and wellness benefits.
• Opportunities for professional growth and development.
• Flexible remote work schedule.
• A dynamic and supportive company culture.
• Generous paid time off.
• Access to cutting-edge tools and resources.