Senior Customer Success Manager - Durban

Placements24; Durban; Presencial; ZAR 600 000 - 900 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary + bonuses

Medical and retirement benefits

Generous annual leave

Professional development

Durban office culture

Resumo da oferta

Placements24 in Durban is seeking an experienced Senior Customer Success Manager to build and maintain strong client relationships, ensure clients realize value from our products, and drive retention and growth across KwaZulu-Natal.

You will own onboarding, provide ongoing support, conduct regular business reviews, and collaborate with Sales and Product teams to translate client feedback into product improvements.

Qualificações

• Proven track record in Customer Success or Account Management.
• Strong CRM and customer relationship management principles.
• Excellent communication, negotiation, and presentation skills.
• Ability to analyze customer data and identify trends.
• Experience working in a Durban office environment.

Responsabilidades

• Manage a portfolio of key client accounts, serving as their primary point of contact.
• Develop and execute strategies to ensure customer satisfaction, retention, and expansion.
• Conduct regular business reviews with clients to assess their needs and ensure value realization.
• Onboard new clients, guiding them through the implementation process and initial usage.
• Identify at-risk accounts and develop proactive plans to mitigate churn.
• Collaborate with sales and product teams to provide customer feedback and drive product improvements.

Conhecimentos

Customer Success

Account Management

Client relationships

Data analysis

Communication skills

Formação académica

Bachelor's degree in Business or related field

Ferramentas

CRM software

Descrição da oferta de emprego

About the Role

Our client is seeking an experienced and dedicated Senior Customer Success Manager to join their thriving team in Durban. This critical role focuses on building and maintaining strong relationships with clients, ensuring they derive maximum value from our products and services. You will be responsible for client onboarding, ongoing support, and driving customer retention and growth within the KwaZulu-Natal region. The ideal candidate is passionate about customer advocacy and excels in a client-facing, in-office capacity, contributing directly to the company's success in Durban.

Key Responsibilities

• Manage a portfolio of key client accounts, serving as their primary point of contact.


• Develop and execute strategies to ensure customer satisfaction, retention, and expansion.


• Conduct regular business reviews with clients to assess their needs and ensure value realization.


• Onboard new clients, guiding them through the implementation process and initial usage.


• Identify at-risk accounts and develop proactive plans to mitigate churn.


• Collaborate with sales and product teams to provide customer feedback and drive product improvements.

Requirements

• Proven track record in Customer Success, Account Management, or a similar client-facing role.


• Strong understanding of customer relationship management principles and best practices.


• Excellent communication, negotiation, and presentation skills.


• Ability to analyze customer data and identify trends and opportunities.


• Experience working within a dedicated office environment in Durban.


• Bachelor's degree in Business, Marketing, or a related field is preferred.

Benefits

• Competitive salary package with attractive performance bonuses.


• Comprehensive medical and retirement benefits.


• Generous annual leave allowance.


• Opportunities for professional development and skill enhancement.


• A collaborative and energetic office culture in Durban.