Customer Success Manager - Digital Solutions

Placements24; Richards Bay; Hybrid; ZAR 420,000 - 600,000; Full time

Benefits offered by this job

Medical aid

Retirement fund contributions

Annual leave

Hybrid work model

Job summary

Placements24 is seeking an experienced Customer Success Manager to join our client in Richards Bay, KwaZulu-Natal. The role is hybrid, balancing in-office and remote work while building strong relationships with a portfolio of clients.

You will drive onboarding, adoption and retention, collaborating with Sales, Product and Support to demonstrate value and expand partnerships. A proactive, data-driven mindset and excellent communication are essential to success in this role.

Qualifications

• Bachelor's degree in Business, Marketing, Communications or related field.
• 3–5 years in Customer Success, Account Management or similar client-facing role.
• Proven ability to build and maintain strong client relationships.
• Excellent communication, presentation and interpersonal skills.
• Strong understanding of digital marketing, software platforms and tech trends.

Responsibilities

• Manage a portfolio of clients, ensuring onboarding, adoption and ongoing engagement.
• Develop and execute success plans aligned with client objectives.
• Monitor client health and address retention risks.
• Act as primary contact, building trust-based relationships.
• Conduct business reviews to demonstrate value and identify expansion.
• Collaborate with Sales, Product and Support to resolve issues and advocate needs.
• Educate clients on new features and best practices.
• Track success metrics and report client status and satisfaction.
• Identify upsell and cross-sell opportunities based on usage patterns.

Skills

Customer Success

Account Management

CRM (Salesforce)

Data analysis

Stakeholder management

Education

Bachelor's degree in Business/Marketing/Communications

Tools

Salesforce

Job description

About the Role

Our client, a leading provider of digital transformation solutions, is actively seeking an experienced Customer Success Manager to join their dedicated team in Richards Bay, KwaZulu-Natal. This hybrid role is perfect for a motivated professional passionate about fostering long-term client relationships and ensuring they maximize the value from our client's cutting-edge digital services. You will be responsible for client onboarding, adoption, and retention, acting as a trusted advisor and advocate for their success. The ideal candidate possesses a strong understanding of digital solutions, excellent communication skills, and a proactive approach to client management. Working within the Richards Bay, KwaZulu-Natal region, you will collaborate closely with sales and product teams to deliver exceptional support and drive client satisfaction. This is a unique opportunity to shape customer journeys and contribute to the growth of a forward-thinking organization. Your expertise will be vital in ensuring clients achieve their desired outcomes through our client's innovative offerings.

Key Responsibilities

• Manage a portfolio of assigned clients, ensuring successful onboarding, adoption, and ongoing engagement.
• Develop and execute success plans tailored to each client's unique business objectives.
• Proactively monitor client health, identifying and addressing potential risks to retention.
• Serve as the primary point of contact for clients, building strong, trust-based relationships.
• Conduct regular business reviews with clients to demonstrate value and identify expansion opportunities.
• Collaborate with internal teams (Sales, Product, Support) to resolve client issues and advocate for client needs.
• Educate clients on new features and best practices to maximize their use of our client's solutions.
• Track key success metrics and provide regular reports on client status and satisfaction.
• Identify opportunities for upselling and cross-selling based on client needs and usage patterns.

Requirements

• Bachelor's degree in Business, Marketing, Communications, or a related field.
• 3-5 years of experience in Customer Success, Account Management, or a related client-facing role, preferably within the digital solutions or SaaS industry.
• Proven ability to build and maintain strong client relationships.
• Excellent communication, presentation, and interpersonal skills.
• Strong understanding of digital marketing, software platforms, and technology trends.
• Experience with CRM software (e.g., Salesforce) and customer success platforms.
• Ability to analyze data and translate insights into actionable strategies.
• Proactive, organized, and results-oriented mindset.
• Experience working in a hybrid work environment is beneficial.

Benefits

• Our client offers a competitive salary and a comprehensive benefits package, including medical aid, retirement fund contributions, and generous annual leave.
• The hybrid work model provides a balance between in-office collaboration in Richards Bay, KwaZulu-Natal and remote flexibility.
• Employees benefit from ongoing professional development, training opportunities, and clear pathways for career advancement.
• Our client is committed to fostering a positive and inclusive work environment.

Join a dynamic team at the forefront of digital innovation, where your contributions directly impact client success and company growth. Our client is committed to fostering a positive and inclusive work environment. This is an excellent opportunity to grow your career in customer success within a leading digital solutions provider.