Customer Success Manager

RECODemand Corp.; South Africa; On-site; ZAR 420,000 - 600,000; Full time

Job summary

Agent Advisory is seeking a Client Success Manager to nurture long-term client relationships and drive value through proactive, thoughtful communication. You will serve as a trusted contact, ensuring clients feel supported and confident in their experience with our company.

This role emphasizes relationship-building, proactive problem-solving, and cross-team collaboration to maintain high client satisfaction and engagement.

Qualifications

• Minimum of 1 year of experience in a customer-facing role.
• Excellent written and verbal communication in English.
• Strong interpersonal, empathetic and solution-oriented approach.
• Highly organized, proactive and detail-oriented.
• Familiarity with CRM systems, Zoom and other client communication tools.

Responsibilities

• Act as the primary point of contact for assigned clients, building and maintaining strong, long-term relationships.
• Proactively manage client communications to drive satisfaction, engagement, and retention.
• Identify opportunities to add value by understanding client needs, challenges, and goals.
• Provide timely, professional support and guidance, escalating issues to ensure resolution.
• Collaborate with internal teams to ensure a seamless client experience.
• Maintain accurate client records and communication logs using CRM tools.
• Support onboarding and ongoing client success initiatives as needed.
• Support clients participating in YouTube-based programs by answering questions and ensuring clarity around timelines and deliverables.

Skills

Customer-facing experience

English communication

Interpersonal skills

Organizational skills

CRM familiarity

CRM systems

Zoom

Tools

CRM systems

Zoom

Job description

We are seeking a dedicated and client-focused Client Success Manager to join our growing team at Agent Advisory. In this role, you will be responsible for nurturing strong, long-term relationships with our clients through thoughtful, value-driven communication and proactive support.

This is a relationship-driven position ideal for someone who genuinely enjoys working with people, understands how to anticipate client needs, and is motivated by helping clients achieve their goals. You will serve as a trusted point of contact, ensuring clients feel supported, heard, and confident in their experience with our company.

Key Responsibilities

• Act as the primary point of contact for assigned clients, building and maintaining strong, long-term relationships
• Proactively manage client communications to drive satisfaction, engagement, and retention
• Identify opportunities to add value by understanding client needs, challenges, and goals
• Provide timely, professional support and guidance, escalating issues when necessary to ensure resolution
• Collaborate with internal teams to ensure a seamless client experience
• Maintain accurate client records and communication logs using CRM tools
• Support onboarding and ongoing client success initiatives as needed
• Support clients participating in YouTube-based programs by answering questions, providing guidance, and ensuring clarity around timelines, deliverables, and expectations
• Maintain accurate client records, notes, and communication logs within CRM systems

What We’re Looking For

• Minimum of 1 year of experience in a customer-facing role (Client Success, Customer Support, Account Management, or similar)
• Must be based in South Africa
• Excellent written and verbal communication skills in English
• Strong interpersonal skills with a professional, empathetic, and solution-oriented approach
• Highly organized, proactive, and detail-oriented
• Curious mindset with a willingness to learn and improve processes
• Familiarity with CRM systems, Zoom, and other client communication tools is a strong plus