Customer Service & Supply Chain Coordinator

Headhunters; Gqeberha; On-site; ZAR 180,000 - 280,000; Full time

Job summary

Headhunters is seeking a proactive Sales Admin/Customer Service coordinator in the Eastern Cape to manage customer orders, quotes, invoicing and delivery coordination. You will liaise with sales, customers and supply chain to ensure accurate order processing and timely responses.

The role requires 3+ years in a similar role, Grade 12, and experience with ERP systems (Syspro preferred). A valid driver's license and own vehicle are essential for regional coverage.

Qualifications

• Matric is required; Sales Admin qualification advantageous.
• Minimum 3 years' experience in a customer service/admin role.
• Experience with Syspro or similar ERP system.
• Experience generating quotes, loading sales orders and invoices.
• Excellent administrative and filing skills.
• Experience liaising with customers and handling queries/complaints.
• Basic stock management to prevent wastage.
• Distribution and logistics skills.
• Valid driver’s license and own vehicle.

Responsibilities

• Direct liaison between sales force, customers and supply chain to fill orders for your region.
• Receive, process and distribute customer orders and follow up on back orders for PE.
• Generate customer quotes, sales orders and tax invoices for PE.
• Create FOL documents for installations and manage filing and document return.
• Handle customer queries and complaints and close out resolutions.
• Maintain relationships with the sales force to meet customer demand.
• Provide regular order fulfilment status feedback to clients and sales.

Skills

Customer service

Administrative skills

Stock management

Distribution and logistics

Sales support

Education

Grade 12 / Matric

Sales Admin certificate

Tools

Syspro ERP

Job description

Headhunters is seeking a proactive Sales Admin/Customer Service coordinator in the Eastern Cape to manage customer orders, quotes, invoicing and delivery coordination. You will liaise with sales, customers and supply chain to ensure accurate order processing and timely responses.

The role requires 3+ years in a similar role, Grade 12, and experience with ERP systems (Syspro preferred). A valid driver's license and own vehicle are essential for regional coverage.