Customer Service Administrator

Staff Unlimited Recruitment; Gqeberha; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Staff Unlimited Recruitment invites applications for a Customer Service Administrator role in Perseverance, Gqeberha. The successful candidate will process orders, quotations and invoices, liaise with customers and logistics partners, and maintain accurate records.

A minimum of 3 years in a similar role and Syspro experience are required. The position is permanent and on-site, with responsibilities spanning stock control, dispatch coordination and general office support.

Qualifications

• Grade 12/Matric or equivalent for entry.
• 3 years’ experience in customer service/administration.
• Experience with quotation, sales orders and invoices.
• Experience with Syspro or similar ERP system.
• Strong administrative, filing and record-keeping skills.
• Customer service experience including handling queries and complaints.
• Basic stock control and logistics experience.
• Valid driver’s licence.

Responsibilities

• Process customer orders, quotations, sales orders and invoices.
• Liaise with customers, sales reps, suppliers and transport providers.
• Handle customer queries and complaints and ensure timely resolution.
• Monitor orders, back orders, deliveries and PODs.
• Assist with stock control, stock counts, forecasting and slow-moving/expiring stock.
• Coordinate customer deliveries and assist with dispatch and logistics.
• Maintain accurate customer, stock and delivery records.
• Process goods received notes, returns and related documentation.
• Assist with quality, safety and product documentation (MSDS/COAs).
• Provide general administrative and office support, including petty cash and banking when required.

Skills

Customer service

Administrative skills

Stock control

Logistics

MS Office

MS Teams/Zoom

Education

Matric / Grade 12

Tools

Syspro ERP

MS Teams/Zoom

Job description

Customer Service Administrator

A well-established company in Perseverance, Gqeberha is seeking an experienced Customer Service Administrator to join their team.

Job Type:

Permanent, On-Site

Location:

Perseverance, Gqeberha/Port Elizabeth

KEY RESPONSIBILITIES

• Process customer orders, quotations, sales orders and invoices.


• Liaise with customers, sales representatives, suppliers and transport providers.


• Handle customer queries and complaints and ensure timely resolution.


• Monitor orders, back orders, deliveries and PODs.


• Assist with stock control, stock counts, forecasting and monitoring of slow-moving/expiring stock.


• Coordinate customer deliveries and assist with dispatch and logistics.


• Maintain accurate customer, stock and delivery records and filing.


• Process goods received notes, returns and related documentation.


• Assist with quality, safety and product documentation, including MSDS and COAs.


• Provide general administrative and office support, including petty cash and banking when required.

MINIMUM REQUIREMENTS

• Grade 12/Matric.


• Minimum 3 years' experience in a similar customer service/administrative role.


• Experience with Syspro or a similar ERP system.


• Experience processing quotations, sales orders and invoices.


• Strong administrative, filing and record-keeping skills.


• Customer service experience, including handling queries and complaints.


• Basic stock control and logistics experience.


• Valid driver's licence.

COMPUTER SKILLS

• Intermediate MS Office, particularly Excel and Word.


• Experience with Syspro or a similar ERP system.


• Familiarity with MS Teams/Zoom.

If you meet the above requirements and are looking to join a stable, family-owned business with a strong reputation in the logistics industry, we'd love to hear from you.