Customer Service Specialist (Hindi/ English)

Binance; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leading global blockchain ecosystem is seeking a Customer Service professional to join their team in Thaba Chweu Local Municipality. This role involves managing customer interactions through live chat and ticketing systems, ensuring exceptional service standards. The ideal candidate should have at least one year of customer service experience in finance or e-commerce, be bilingual in English and Hindi, and strive to exceed customer expectations. A college degree is preferred, and candidates must be passionate about the crypto industry.

Benefits

Competitive salary

Work-from-home arrangement

Opportunities for career growth

Qualifications

• Minimum 1 year experience in customer service, preferably in finance or e-commerce.
• Ability to work under pressure and manage customer complaints effectively.
• Passionate about the customer service industry.

Responsibilities

• Handle high volume of live chat and other online tools.
• Provide accurate information and support other business units.
• Manage customer complaints and ensure resolution.

Skills

Customer service

Communication skills

Problem-solving

Bilingual proficiency in English and Hindi

Education

College degree or above

Job description

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 280 million people in 100+ countries for our industry‑leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital‑asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Join Binance's Customer Service team and be a part of a client‑facing business function where exceptional support is our priority. We aim to create a platform where users receive top‑quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world‑class cryptocurrency exchange platform. We seek empathetic, communicative, and problem‑solving individuals who can advocate for our customers and gather valuable feedback. Join us and help ensure exceptional service standards and high customer satisfaction.

Responsibilities

• Handle high volume live chat and other online tools
• Provide accurate, valid and comprehensive information
• Follow communication procedures, guidelines, and policies
• Support other business units with customer liaison, accurately document customer requests
• Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
• Go the extra mile to engage customers

Requirements

• Minimum 1 year experience in customer service, preferably in finance or E‑commerce industry
• College degree or above
• Bilingual proficiency in English and Hindi is required for effective communication with international partners and stakeholders.
• Previous experience with cross‑functional support will be advantageous
• High level of honesty and integrity; proactive and meticulous; have a sense of responsibility and spirit of teamwork
• Ability to work under pressure, strong communication skills and aim to exceed beyond expectations
• Passionate for the customer service industry and can accept to work under different work shifts
• Positive about the crypto industry

Why Binance

• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world‑class talent in a user‑centric global organization with a flat structure
• Tackle unique, fast‑paced projects with autonomy in an innovative environment
• Thrive in a results‑driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work‑from‑home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

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