Accounts Payable Support Specialist

MCI; Cape Town; On-site; ZAR 78,000 - 123,000; Full time

Job summary

MCI in Cape Town, SA is seeking Customer Service Agents to support a B2B payables campaign. You will assist business customers and suppliers with invoices, payment statuses, and deductions, providing clear information and resolving issues.

The role offers comprehensive training, ongoing coaching, and opportunities for career growth. Strong communication, accuracy, and team collaboration are essential.

Qualifications

• Grade 12 / NSC or equivalent qualification.
• Excellent verbal and written communication and strong customer service skills.
• Ability to work independently and as part of a team.
• Good problem-solving and attention to detail.

Responsibilities

• Respond to inbound customer inquiries in a professional and courteous manner.
• Assist business customers and suppliers with invoice, payment status and outstanding payment queries.
• Provide information regarding payment confirmations, remittance details and payment deductions.
• Investigate customer concerns and work towards timely, effective resolutions.
• Assist with requests to update supplier account and banking details, following verification procedures.
• Process customer requests and maintain accurate account records.
• Document customer interactions and actions taken using internal systems.
• Follow company policies, data protection requirements, compliance procedures and quality standards.
• Escalate complex queries when necessary.
• Achieve customer satisfaction, quality and productivity targets.
• Participate in ongoing training and development.
• Maintain regular attendance and schedule adherence.

Skills

Excellent verbal and written comms

Customer service skills

Interpersonal skills

Microsoft Office Suite

Typing 20 wpm

Data entry basics

Education

Grade 12 / NSC

Tools

Microsoft Office Suite

Job description

MCI in Cape Town, SA is seeking Customer Service Agents to support a B2B payables campaign. You will assist business customers and suppliers with invoices, payment statuses, and deductions, providing clear information and resolving issues.

The role offers comprehensive training, ongoing coaching, and opportunities for career growth. Strong communication, accuracy, and team collaboration are essential.