Customer Service Representative – Security

Virtustant; South Africa; Remote; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Remote work

Job summary

Virtustant is seeking a Customer Service Representative to support clients with alarm systems and security solutions. You will handle inquiries, coordinate service requests, and ensure a positive customer experience across channels.

The role requires excellent English communication, a friendly professional phone manner, and strong problem-solving skills. This is a full-time remote position with standard business hours and a focus on timely, reliable assistance.

Qualifications

• Fluent English with clear pronunciation and a professional phone manner.
• Strong verbal communication and active listening skills.
• Excellent customer service and problem-solving abilities.
• Calm, professional handling of inquiries and concerns.
• Comfortable using computers and learning new software.

Responsibilities

• Handle calls and respond to questions about alarm systems and services.
• Assist with general inquiries, service requests, appointments and scheduling.
• Coordinate with technicians and internal teams for installations and maintenance.
• Follow up to confirm appointments and provide updates as needed.
• Address concerns professionally and escalate when required.
• Maintain accurate customer records of calls and requests.
• Communicate clearly to ensure timely, reliable assistance.
• Learn internal processes and software to manage service requests efficiently.

Skills

Fluent English

Excellent verbal communication

Strong customer service

Problem-solving abilities

Calm under pressure

Computer literacy

Tools

Internal software

Job description

Job Title: Customer Service Representative

About The Company

Our client specializes in alarm systems and security solutions, providing customers with products and services designed to protect their homes and businesses.

Job Description

You will support customers, handle inquiries, coordinate service requests, and ensure a positive customer experience. You will manage customer interactions in a professional and organized manner.

Responsibilities Of The Role

• Handle incoming customer calls and respond to questions about alarm systems and related services.
• Assist customers with general inquiries, service requests, appointments, and scheduling.
• Coordinate with technicians and internal team members regarding installations, maintenance, and service visits.
• Follow up with customers to confirm appointments and provide updates when necessary.
• Address customer concerns professionally and help resolve issues or ESCALATE them to the appropriate team.
• Maintain accurate customer information and records of calls, requests, and follow-ups.
• Communicate clearly and professionally while ensuring customers receive timely and reliable assistance.
• Learn the company's internal processes and software to manage customer communications and service requests efficiently.

Required Experience And Qualifications

• Fluent spoken English with clear pronunciation and a professional phone manner.
• Excellent verbal communication and active listening skills.
• Strong customer service and problem-solving abilities.
• Ability to handle customer concerns calmly and professionally.
• Comfortable using computer systems and learning new software.

Preferred Skills

• Previous experience in customer service, call centers, appointment scheduling, or a similar role.
• Experience in the alarm, home security, or service industry.

Personality

• Professional, helpful, and customer-oriented attitude.
• Friendly, patient, organized, and detail-oriented.
• Enjoys helping people.

Software & Tools

• Company's internal processes and software.

Schedule

Monday through Friday

7:30 AM – 4:00 PM Arizona time

Full-time position

Salary And Benefits

• Payment in USD or Local Currency according to candidate's preference.
• Full-time remote opportunity.