Customer Service Agent

Virtustant; South Africa; Remote; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Full-time remote

Job summary

Virtustant is hiring a Customer Service Representative to assist homeowners with solar services and ensure a positive customer experience from start to finish. The role supports customers by phone, email, or chat, and requires professionalism, empathy, and strong communication.

Candidates with prior call center experience and CRM familiarity are preferred. Multilingual abilities are a plus, and the position is fully remote with standard 9 AM–5 PM EST hours.

Qualifications

• Experience in customer service or a call center is preferred.
• Strong phone etiquette and communication skills.
• Excellent time management and organization skills.
• Ability to handle difficult situations with professionalism, empathy, and calm.
• Familiarity with CRM software is preferred.
• C2 English level.

Responsibilities

• Assist clients with inquiries and general information about solar services.
• Handle customer complaints professionally and efficiently.
• Collaborate with team members to ensure a smooth client experience.
• Build relationships with customers and encourage referrals through great service.
• Support customers by phone, email, or chat.
• Explain processes, timelines, and solar information clearly and kindly.
• Update client records in the CRM system.
• Route complex issues to the appropriate department.
• Join team meetings and participate in process improvements.
• Remain professional, patient, and respectful in all interactions.

Skills

Customer service

Phone etiquette

Time management

Multilingual

English proficiency (C2)

Effective communication

Tools

CRM software

Job description

Job Title: Customer Service Representative

About The Company

Our client provides solar energy solutions to homeowners and promotes sustainable energy.

Job Description

You will help customers with questions and requests about their solar services. This role helps customers have a good experience from start to finish.

Responsibilities Of The Role

• Assist clients with inquiries, requests, and general information about solar services.
• Handle customer complaints professionally and efficiently.
• Work with team members to provide a smooth client experience.
• Build relationships with customers and encourage referrals through great service.
• Support customers by phone, email, or chat.
• Explain processes, timelines, and solar information clearly and kindly.
• Update client records and document interactions in the CRM system.
• Send complex issues to the correct department.
• Join team meetings, training, and process improvement discussions.
• Be professional, patient, and respectful in all interactions.

Required Experience And Qualifications

• Previous experience in customer service or a call center is preferred.
• Strong phone etiquette and communication skills.
• Excellent time management and organization skills.
• Ability to handle difficult situations with professionalism, empathy, and calm.
• Ability to speak multiple languages is a plus.
• Familiarity with CRM software is preferred.
• C2 English level.

Preferred Skills

• Experience in appointment setting or sales.
• Customer service experience in a busy environment.
• Familiarity with solar products or services is a plus.

Personality

• Positive, empathetic, and service-oriented.
• Team player with good problem-solving skills.
• Highly organized and able to handle multiple tasks.
• Proactive and adaptable in a fast-paced setting.

Software & Tools

• CRM software (internal lead or client management system).
• Standard communication tools (phone, email, chat).

Schedule

9 AM to 5 PM EST

Salary And Benefits

• Payment in USD or Local Currency according to candidate's preference.
• Full-time remote opportunity.