Transport Coordinator

TeleTech Holdings, Inc.; Cape Town; On-site; ZAR 400,000 - 500,000; Full time

Job summary

A leading global customer experience firm based in Cape Town is seeking a Transport Coordinator. This role involves coordinating shift-based transport operations, planning routes, and ensuring on-time performance for employee transport. Candidates should have over three years of experience in transport, preferably within a high-volume operational environment. A certification in transport or logistics is advantageous. Join a company that values diverse perspectives and ensures every employee feels valued and included.

Qualifications

• 3+ years’ experience in transport.
• Experience in a BPO or high-volume operational environment.
• Strong geographical knowledge of Cape Town.

Responsibilities

• Coordinate shift-based transport operations.
• Plan routes and optimize vehicle utilization.
• Maintain on-time pick-up and drop-off performance.
• Support seasonal demand increases and monitor costs.
• Handle escalations and employee complaints.

Skills

Transport coordination

Route planning

Cost control

Incident investigation

Excel proficiency

Education

Certification in transport or logistics

Tools

Transport management system

Booking systems

Job description

Job Description - Transport Coordinator (04B1D)

At TTEC, we're all about the Human Experience. Elevated. As a Transport Coordinator in Cape Town, you'll be a part of creating and delivering amazing employee experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.

What you’ll be Doing:

The role is responsible for coordinating shift-based transport operations, including route planning, vehicle utilization, and real‑time adjustments. It requires on‑time performance while supporting ramp‑ups, new campaigns, and seasonal demand fluctuations. The role also places strong focus on ensuring reliable and secure transport services for all employees while managing escalations and employee concerns.

You will form part of a greater team and report to the Transport Manager within the Facilities Department.

During a Typical Day you will:

• Coordinating shift‑based transport operations
• Route planning and vehicle utilization
• Maintain on‑time pick‑up and drop‑off performance
• Adjust routes dynamically based on headcount fluctuations
• Support ramp‑ups, new campaigns, and seasonal demand increases
• Cost control - monitor cost per seat, route optimization, and vehicle utilization
• Reviewing and validating trip sheets
• Reviewing and validating vendor invoices
• Data reporting using transport management system
• Handling escalations and incident investigation
• Address employee complaints and incident reports promptly
• Ensure vehicle compliance, driver vetting, and safety standards
• Ensure safe, secure, and reliable transport for all employees
• Maintain proper documentation and record keeping

Education | Experience

• Certification in transport or logistics (advantageous)
• 3+ years’ experience in transport
• Experience in a BPO, call center, or 24/7 high‑volume operational environment (highly preferred)
• Solid inbound and outbound transport operations experience
• Strong geographical, logistical, and transport knowledge across Cape Town
• Strong proficiency in MS Excel with a good understanding and experience working with booking systems and operational tools

About TTEC

Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different perspectives and every individual to bring value to the table in their own unique way.