Customer Service Representative - Durban

Placements24; Durban; On-site; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Competitive starting salary

Comprehensive health insurance (health

Dental benefits

Paid annual leave

Sick leave

Training and skill development

Pension fund contribution

Friendly team culture

Regular team-building activities

Office facilities

Stable and consistent schedule

Advancement opportunities in CS

Job summary

WhatJobs Direct in Durban, KwaZulu-Natal, ZA seeks a dedicated Customer Service Representative to be the primary contact for customers. This on-site role focuses on delivering essential support, information, and problem resolution to maintain strong customer relationships.

The ideal candidate will have excellent communication, strong listening skills, and a passion for service excellence. The position offers a stable environment with opportunities for training and advancement within the customer

Qualifications

• High school diploma or equivalent; further education is a plus.
• Proven customer support experience or experience in a similar client-facing role.
• Excellent verbal and written communication skills.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person regarding products and services.
• Provide information about company offerings, pricing, and availability.
• Process orders, forms, applications, and requests accurately and efficiently.
• Resolve customer complaints by investigating problems, exploring solutions, and offering appropriate remedies.
• Maintain customer records by updating account information and logging interactions.
• Identify and escalate priority issues for resolution.
• Gather customer feedback and share insights with management.
• Follow communication procedures, guidelines, and policies.
• Assist in managing customer accounts and ensuring data accuracy.
• Contribute to a positive team environment and uphold company values.

Skills

Customer-focused service

Communication skills

Time management

Education

High school diploma

Tools

Data entry

Basic computer skills

Job description

About the Role

Our client, WhatJobs Direct, is seeking a dedicated and customer-focused Customer Service Representative to join their vibrant team in Durban, KwaZulu-Natal, ZA . This is an on-site position where you will be the primary point of contact for our customers, providing essential support and information. Your role will be crucial in ensuring customer satisfaction and maintaining positive relationships. We are looking for individuals who are passionate about helping others and possess excellent communication skills. This role offers a stable work environment within a growing company and the opportunity to become an expert in our client's offerings. If you excel at problem-solving and enjoy interacting with people, this is the perfect opportunity for you to build a rewarding career.

Key Responsibilities

• Respond to customer inquiries via phone, email, and in-person regarding products and services.
• Provide information about company offerings, pricing, and availability.
• Process orders, forms, applications, and requests accurately and efficiently.
• Resolve customer complaints by investigating problems, exploring solutions, and offering appropriate remedies.
• Maintain customer records by updating account information and logging interactions.
• Identify and escape priority issues for resolution.
• Gather customer feedback and share insights with the management team.
• Follow communication procedures, guidelines, and policies.
• Assist in managing customer accounts and ensuring data accuracy.
• Contribute to a positive team environment and uphold company values.

Requirements

• High school diploma or equivalent; further education is a plus.
• Proven customer support experience or experience in a similar client-facing role.
• Excellent verbal and written communication skills.
• Strong listening and problem-solving abilities.
• Ability to multitask, prioritize and manage time effectively.
• Proficiency in basic computer applications and data entry.
• Customer-centric attitude and a passion for service excellence.
• Ability to remain calm and professional in stressful situations.
• Willingness to learn about new products and services.
• Must be able to work on-site in our Durban, KwaZulu-Natal, ZA office.

Benefits

• Our client offers a competitive starting salary and opportunities for raises based on performance.
• Full-time employees receive comprehensive health insurance, including medical and dental benefits.
• Paid annual leave, sick leave, and observance of public holidays are standard.
• Opportunities for training and skill development are provided to help you grow in your role.
• A pension fund contribution is available for eligible employees.
• The company culture is friendly and supportive, fostering teamwork.
• Regular team-building activities are organized.
• Employees have access to facilities within the office.
• This role provides a stable and consistent work schedule.
• Opportunities for advancement within the customer service department exist for high performers.